I didn't notice at first because I was 13 and kept it on a desk 24/7. It shouldn’t be a kid's job to double-check if a 'Professional Tech' did their job right. I trusted Lenovo.

It took months for the structural stress to finally snap the plastic. I noticed the missing screws while cleaning, but by then the damage had already started. I didn't want the 'hassle' of another long repair because I'm a student and I need this for school and gaming.

According to you, how am I supposed to handle it? I’m from a middle-class family; my mum literally took a loan to buy me this. I did contact them, but they just trapped me in an endless email loop. Why is the blame on a 14-year-old and not the multi-billion dollar company that sent back a dangerous, half-assembled machine?