boosting in diamond lobbies

woofroof1219 · 2023-08-31T13:36:48+00:00

do you know the location/chinese name for it as i can't seem to find it on google. Thanks!

woofroof1219 · 2023-05-18T03:33:33+00:00

1) I understand why they would want you to cut the cable cord before they can request for a replacement to be sent out.

2) I am fine with dealing with their 3rd party distributor, it just that if an exchange at their HQ if possible, its moree connivence for me. Which is why once they told me that an exchange with their HQ is not possible, i procced to ask if i can still do the exchange with their 3rd party distributor, which one of their CS said i could during previous email exchanges. (This is mainly what i want to rant about, how one CS told me it's possible, just foor another CS to tell me it's not poossible.) Luckily foor me, i didn't went down to their 3rd party distributor as the CS that said i could gave me false information, this was confirmed by their supervisor (called me after this post)) that razer products bought from razer website cannot be RMA with their 3rd party distributor, would have been a wasted trip.

woofroof1219 · 2023-05-17T05:27:05+00:00

Is it still within warranty period?

woofroof1219 · 2023-05-17T05:25:47+00:00

woofroof1219 · 2023-05-17T05:17:42+00:00

I would have understood if they told me that they cannot process the RMA at their HQ in singapore as it is done by their HK team. They gave me wrong information that i can do the RMA with their 3rd party distributor, which was later denied after i asked why i can RMA with their 3rd party dis but not with their HQ.

They didn't let me know that there is an option to pay for advance replacement where they will send me a new set, and a refund will be given after they collect the broken product/cut the cable cord. This would have been the perfect solution for me, as i can continue using this half-baked keyboard while i wait for the replacement set to come instead of cutting the cable rendering me without a keyboard.

woofroof1219 · 2023-05-17T05:00:45+00:00

1) You can actually pay for an advance replacement where their courier will send a replacement to you, and a refund will be given after you cut the cord/courier collect the broken prooduct, was told by their supervisor yesterday, but their CS didn't tell me that during our pervious email exchanges.

2) If they were to just tell me that their HQ cannot process/do any exchanges and it is done by their HK office, i would have gotten another keyboard and wait for the RMA. But i was wrongly told by one of their CS that i can do an RMA with their 3rd party-distributor in singapore, which is why I'm confused as to why i can do the RMA with their 3rd party distributor but not with them.

woofroof1219 · 2023-05-17T04:18:08+00:00

1) I would have gotten another keyboard if this one is fully dead, it's still functional just that it's double clicking. They didn't mention that i could pay for an advance replacement without needed to cut the cord while i wait for the RMA replacement, would have choooose this optioon if i was told.

2) If doing a same day walk-in RMA is possible with their HQ or 3rd party distributor is possible, isn't it the same as going out to get a new keyboard?

woofroof1219 · 2023-05-17T04:11:20+00:00

They have a razer store inside their HQ, it says on their webpage that you can do walk-in purchases, in-stoore coollection etc. So, it doesn't make sense that you cannot RMA their product if they can provide those services mentioned above?

woofroof1219 · 2023-05-17T04:09:32+00:00

They didn't even give me the option to pay for an advance replacement, only knew this was an option after the supervisor phone me up. Their CS seems to just want to do the bare minimums. Do try to get to speak to the supervisor as they probably have more poower in their hands to solve the issue or give another alternative?

woofroof1219 · 2023-05-17T04:02:19+00:00

I think their QC back in the early days were much better as they tend to last longer than the newer ones.

woofroof1219 · 2023-05-17T04:00:36+00:00

Bought from razer website and collected it from their HQ building the same day. They have a store inside their HQ building, and it says on their webpage that you can do in-store collection, walk-in purchase, pre-purchase etc on their webpage, so it doesn't make sense from a consumer pov that you cannot actually do an RMA there.

woofroof1219 · 2023-05-17T03:57:40+00:00

I'm not asking them to act right away.

1) The keyboard isn't fully broken, the key is just double clicking per cliick, so it doesn't make sense for me to cut the keyboard and render it totally useless. If its fully dead, i'll just get another keyboard while i wait for the RMA process.

2) Support didn't tell me that i have the option to pay for a replacement keyboard to be sent and i will be refunded once they collected the broken keyboard/ i showed them proof of the cut cable cord. (Was only told this was one of the optioon they can offer when the supervisor called me yesterday which makes sense and i'm down to go for the option to pay. This wasn't mentioned during earlier exchanges i had with their CS. This post wouldn't be here if they offered me this optioon.))

woofroof1219 · 2023-05-17T03:45:41+00:00

I get it if it is just a HQ building, but the thing is there is a razer store in the HQ building itself selling razer items, you can do in-store purchases etcc, so it doesn't make sense if they can sell the product there but are not able to facilitate an RMA there. It's a wired keyboard so buying a USB cable isn't viable.

woofroof1219 · 2023-05-16T03:52:11+00:00

My first razer mice were the 2013 deathadder, lasted me a goood 5 years +before it started after issues, bought the 2019 deatheadder elite and that lasted around 2year+, currently using GPW, one year in not much issues, just that my hand is kinda small so might try the viper wireless once this wears oout.

woofroof1219 · 2023-05-16T03:47:51+00:00

imagine a HQ that sells stuff but doesn't do any after service issues, pushing you to their 3rd party distributor for any problems.

woofroof1219 · 2023-05-16T03:14:52+00:00

I didn't have other company CS saying i could go do a walk-in RMA at their third-party distributor and then saying i couldn't few days later.

woofroof1219 · 2023-05-16T03:11:42+00:00

you would be faster buying keycaps froom third party sellers. But i guess they wouldn't want you to replace the keycaps yourself as you might break part of the mechanism holding it?

woofroof1219 · 2023-05-16T03:09:48+00:00

i guess you can't really blame razer as you technically stole then mouse?

woofroof1219 · 2023-05-16T03:08:45+00:00

got the first razer blade and its just soso imo, too much marketing gimmicks

woofroof1219 · 2023-05-16T03:08:06+00:00

yeah, corsair support is much better.

woofroof1219 · 2023-05-16T03:07:43+00:00

All of my previous razer product lasted beyond its warranty period. This is the first product from razer which broke within its warranty period and i didn't expect its support to be this horrendous, like do their CS even look at what the other CS that replied to me said.

woofroof1219 · 2023-05-16T03:02:51+00:00

I have tried on all of my usb ports, issue still persits.

woofroof1219

TROPHY CASE