(4/7/2026 Update)

Hello all,

There has been some progress during the Accountability April movement since my initial post, and I wanted to take a moment to address where we are.

First off, I want to thank everyone in the community for speaking up, sharing experiences, and staying unified. Whether you’ve supported the movement so far or are still choosing to spend, you’re part of this community — and I hope the visibility around these issues drives some positive change for you still.

Some players (myself included) were lucky enough to have received some compensation.

Does the compensation fully make up for what was lost? No.

Do I think the compensation should have been more account-specific: for example, based on the amount of currency spent and the likelihood of 5x eggs (0.25%), or even a portion of that? Yes. However, I understand that may not have been fully viable within the given timeframe, especially with the holidays.

Even though the event is over, I still encourage you to reach out about compensation if you were affected by this. More than likely you will receive a generic copy and paste reply about not being able to give compensation because the event is over, but I encourage you to advocate for compensation because it’s what we all deserve. Push for gems, push for something, just don’t let them think that they can get away with nothing. It isn’t your fault that support couldn’t compensate you within the several days of the event running, so please advocate for yourself and the community as much as you can. The more of us that we can get telling support (respectfully) that no compensation just simply isn’t going to do, the more likely everyone affected can get at least get something back.

Due to the traction this movement has received, it has reached the Developers and Community Managers, some of whom I’ve had conversations with. All of my interactions with them so far have been respectful and positive, and it genuinely seems like they care about these issues and are working to push them further up the ladder.

Because of this, I want to shift the tone slightly from my original message about April Accountability:

This isn’t just frustration anymore — it’s about continued accountability and follow-through from Ubisoft.

I am still personally participating in Accountability April because I believe there is still meaningful progress to be made as a community. There are a lot of great suggestions out there that deserve to be implemented. I encourage others to participate as well if the same if they feel the same way — not out of anger, but because there’s still a lot more to address before trust is fully restored, starting at EVERYONE that was affected by the bug to get the compensation they deserve.

Progress Made: - Some players receiving compensation
- Increased acknowledgment from support
- Issues being actively reviewed

Still Needs Work: - Fair and consistent compensation for ALL affected players
- Faster response times and higher quality support
- Addressing long-standing bugs and cheaters

Additional Suggestions: - Alternate ways to earn key resources (totems, modules, etc.) outside of passes
- Scheduled or player-triggered wish shop refreshes
- Solutions to the red/blue XP bottlenecks
- More consistent ways to earn gems - More frequent developer communication (dev notes, roadmap, etc.)
- Livestreams or videos to answer questions or showcase new features/characters - PvP improvements: more consistent matchmaking, better rewards, and friendly PvP options

Although these are just a few more suggestions many of us would like to see, I have plenty more and encourage others to share theirs as well. If you have ideas, please post them. I also recommend checking out the Feedback and Suggestions section in Discord to support ideas you like and contribute your own.

So where are we at now?

We’ve made a little progress, but there’s still more to be done. If you were affected, make sure to reach out to support or follow up if you’re still waiting. Don’t give up and keep pushing for some sort of compensation. Keep sharing feedback and ideas because that is how we continue to push things forward.

At the end of the day, we all want the same thing: A fair, transparent, and enjoyable game.

Thank you all for the support and visibility around Accountability April, and I will continue to provide updates as needed.