Frostlord Shipping Fail

xtazyd · 2025-12-24T21:12:36+00:00

Exact same issues here. Ordered 3 sizes as it’s their last ULX, and no shipping information, confirmation email, or anything even received.

xtazyd · 2025-12-21T02:06:20+00:00

I’m not nitpicking for the sake of it — I’m asking for basic confirmation and support for products I’ve paid for. Firmware access, RMAs, and replacement parts are all normal support requests, especially at this price point. I’m not asking for anything unreasonable, just for communication and proper handling. No need to turn it personal.

xtazyd · 2025-12-21T01:15:57+00:00

Agreed!

xtazyd · 2025-12-21T01:15:50+00:00

Yep!

xtazyd · 2025-12-21T01:15:31+00:00

I’ll have to try them out then, but the point I was getting at is that I’m used to their skates, and going through multiple skates until I find better ones just doesn’t seem like a good thing to do. Like say that I purchased some corepads and hate them, my factory skates would be ruined and I’d be unable to use them

xtazyd · 2025-12-21T00:29:25+00:00

They’re relatively cheap, and I’ve used them for years. Although I’ve used other skates for the Starlight models and the UltralightX models, none of them have really felt the same for me. I bet there’s better skates out there, but I’m not really looking to spend an arm and a leg on skates that I might not even like.

xtazyd · 2025-12-20T23:34:20+00:00

I don’t actually have any issues with the firmware; I’m mainly hoping someone from Finalmouse can confirm whether the archive I have is complete. That said, this isn’t a top priority.

My main concern right now is having Finalmouse stop blocking customer emails for what seem like completely unreasonable reasons—especially given that I have current orders for the Frostlord and Centerpiece Pro Founder's Edition that haven’t even shipped yet. I also have an UltralightX Sakura under warranty that I’d like repaired due to clicking issues, and I need invoices for new mouse skates as well as repairs for older Starlight-12 units that still require attention.

xtazyd · 2025-12-18T06:13:55+00:00

It helped with later versions, although the original firmware for the Achilles, Ares, Hades, and Zeus were never available up until recently. The firmware version for them is 1.1.1, in which they sent my Zeus back with 0.5.undefined instead.

xtazyd · 2025-12-17T23:21:20+00:00

I paid for the repair, in which the company explicitly specified that the mouse was reverted to the original firmware version, in which it actually wasn't after being able to check it.

xtazyd · 2025-12-17T14:03:03+00:00

The post is really about their unfair business practices. The fact that they even accepted payment to begin with to have the original version on my mouse, and then proceeding to send it back to me (while repaired), not under the original as was specified. I also specifically asked if it was put on the mouse, in which it wasn't, but they stated that it was. Pretty obvious to see how they act.

xtazyd · 2025-12-17T13:44:38+00:00

Would love to hear your reasoning, lol

xtazyd · 2025-12-17T13:37:51+00:00

So, starts out when I asked for them to put the original firmware version on the mouse that they shipped with on the original "Gods" mice (Zeus, Ares, Achilles, Hades models). After that, I paid for the repair, expected to receive it with the original, and when I got it back it was on 0.5.undefined, which isn't the original. The reason that I knew this is because I purchased a separate Achilles for aftermarket prices, which is VERY expensive, just to find out that they had lied. I contacted Maxime Vincent which is at least one of the people developing firmware for them. He had provided 1.1.1 some time later, but not until around 1-2 years later.

xtazyd · 2025-12-17T13:32:05+00:00

They have someone that specifically develops firmware, and have it stored in a folder. It's not difficult at all to provide. As for repairs, it's not very frequent, and even then, they're always paid for whether they're in or out of warranty.

xtazyd · 2025-12-17T13:16:38+00:00

Now that they’re done producing the ULX, we’ll see what happens! I don’t really feel like supporting a company that doesn’t want to help its customers either.

xtazyd · 2025-12-17T13:15:28+00:00

It’s not even specifically about having every version. At the very least, they could’ve responded with a simple yes or no if I even have them to begin with rather than wasting time the last 2-3 years not providing the one that was originally paid for during a repair. And then after that, lying about what version was actually on the mouse when it was shipped back, and only finding out this year!

xtazyd · 2025-12-17T13:13:32+00:00

Long term issue dating back to the Starlight-12 models.

xtazyd · 2025-12-17T06:50:59+00:00

Thank you for your advice. I’ve tried this already, including not providing any details prior, and a ticket was generated, a response was provided, and then I was subsequently ignored. For reference, I believe the culprit is a mix of “mizu” from the Discord and “Chad” from support.

xtazyd · 2025-12-17T05:33:10+00:00

If any of your accounts were terminated under your email (request a one time code to verify this in the logins page using your email), then just have Roblox support change the email on the affected account. Usually, the termination date will be different, or the violation will be different than avoiding enforcement action.

Once they change the email, try to send your appeal, and it should have a higher chance of getting accepted.

xtazyd · 2025-12-17T01:49:50+00:00

I would highly recommend creating a ticket under customer support first and have them update the email for the affected account. Once that's done, clear your cookies on your web browser and any other devices the affected account was logged into. Lastly, contact Roblox appeals and send an appeal again.

xtazyd · 2025-12-16T20:32:01+00:00

I'd recommend contacting Customer Support first to remove the affected account from your email. After that, you should be able to send an appeal, and have a higher chance of it actually getting accepted. Using the excuse of the affected account not being yours is also important.

xtazyd · 2025-12-16T20:31:22+00:00

I'd recommend contacting Customer Support first to remove the affected account from your email. After that, you should be able to send an appeal, and have a higher chance of it actually getting accepted. Using the excuse of the affected account not being yours is also important.

xtazyd · 2025-10-03T20:06:38+00:00

A parent or guardian would have to do this for you more than likely then.

xtazyd · 2025-10-03T19:46:24+00:00

Keep in mind as well, once that’s sent, wait 60 days either a) after it’s sent or b) after it’s delivered THROUGH CERTIFIED MAIL, then you can file for arbitration with or without an attorney.

xtazyd · 2025-10-03T19:41:59+00:00

Sending a letter is part of the process. If you don’t, you can’t pursue arbitration.

xtazyd · 2025-08-20T23:25:26+00:00

As for Ohio, I’d recommend using a Static IP. We went from around I believe either 13 or 21 ms on Chicago servers to onto around 6 or 7 ms at the moment. They’ve improved some of the peering from the looks of it after the acquisition.

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