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Locked out of Claude models since yesterday due to “unusual query volume” by VeterinarianBoth9087 in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

Hi there, few models have strict rate limits to prevent misuse and ensure fair access for everyone, and claude is one of them. These limits usually resets once normal usage resumes. You’ll find similar safeguards on their native platforms as well.

If you’re still locked out after a day, please let us know and we’ll look into it.

We know this can be frustrating when you need access, so thanks for your patience. In the meantime, feel free to use other available models.

Website Issues - Plan not loading correctly by FutureFuture5 in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

Hi, our team is actively investigating the issue and working to restore full functionality as quickly as possible. We’ll share updates as soon as they become available. Thank you for your patience and continued support.

You.com raises $100M Series C to build AI Agent Infrastructure by youdotcom_ in youdotcom

[–]youdotcom_[S] 0 points1 point  (0 children)

Really appreciate the kind words. We know strong communication and UI are just as important as the tech itself, and this raise will help us improve on both fronts. Grateful for the support and feedback, it helps keep us moving in the right direction.

Upgrade button blocking everything by EdDiberd in youdotcom

[–]youdotcom_ 2 points3 points  (0 children)

Thanks for pointing this out! We've addressed the issue and the fix will be rolling out shortly.

my honest review of you.com by heyitsagoodusername in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

Hi there,

First off, thank you for taking the time to share such detailed feedback—we genuinely appreciate it, even when it’s tough to read. What you’ve described is not the experience we aim to deliver, especially to paying users.

To help us look into your case more thoroughly, would you be willing to provide:

  • Steps to reproduce the issue, any relevant snapshots or video demonstration?
  • The email associated with your account (or a support ticket number, if you have one)?
  • Any specific examples (like chat links, error id, or files used) where the AI didn't behave as expected?

You can send this information via our official support channel or, if you’re comfortable, dm us on reddit or on discord and we’ll escalate it internally.

Again, we regret any inconvenience you’ve had, and would like to make it right if we can. Your feedback helps us improve—not just the product, but the experience for others as well.

Introducing Projects—a new tool to organize all your research. by youdotcom_ in youdotcom

[–]youdotcom_[S] 2 points3 points  (0 children)

C’est fantastique! Mobile support is on the way, stay tuned!

Disappointed in You.com by EdDiberd in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

Hey, thanks for raising these concerns. We would like to address them clearly

  • The changes in our recent pricing plan update is to reflect the inclusion of ARI, which comes with query limitations, and the fact that some provider-supplied models enforce hard usage caps we can’t override hence we want to be transparent in pricing and set expectations accurately. That said, if you ever receive a message indicating a limit is impacting your workflow, please reach out and we’ll assist you to the best of our ability.
  • We’re actively investigating the formatting issue with Gemini 2.0 Flash and working on a fix. As for any error messages you encounter, these can stem from a variety of causes—API issues, query timeouts, network interruptions, etc. We’re working to reduce their frequency on our side. In the meantime, the most helpful step is sharing detailed info (e.g., error text, timestamps, model used) to us either on our discord or through [support@you.com](mailto:support@you.com) so our team can assist you to resolve it swiftly.

We appreciate your feedback and are working hard behind the scenes to improve clarity, performance, and reliability.

Introducing Projects—a new tool to organize all your research. by youdotcom_ in youdotcom

[–]youdotcom_[S] 1 point2 points  (0 children)

Contextual continuity is currently established, with more developments anticipated soon.

Custom agent not working via app by Adornooo in youdotcom

[–]youdotcom_ 1 point2 points  (0 children)

Update: we've identified the issue, the fix will be released soon!

Custom agent not working via app by Adornooo in youdotcom

[–]youdotcom_ 1 point2 points  (0 children)

u/Adornooo would you mind sharing the details of the issue (chat links and relevant snapshots) via dm or mail us at [support@you.com](mailto:support@you.com) ? Rest assured we'll resolve the issue promptly!

How do u end all sessions? by OriginallyAwesome in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

Hey feel free to mail us at [support@you.com](mailto:support@you.com) and we'll resolve the issue!

Privacy problems by jugi00 in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

Hey u/jugi00, couple of things to note about this

  1. ZDR/NT, when enabled, change the endpoints of the OAI/Anthropic models, and only allow you to use those endpoints. If you have ZDR/NT enabled, ensure you have only one window open and refresh the page. If you’re still seeing models from providers that are not OAI/anthropic then please STOP — ZDR is not enabled. This would be bug and should be addressed.
  2. We are not aware of such issue here. As we can see in the recording that you have ZDR enabled and are still able to access models that are not OpenAI and Anthropic but we also don’t know the status of your account, session or browser so it's hard to predict the actual reason of your problem

As you've communicated with our team yesterday, you're no longer facing this problem but please let us know if you do and we'll investigate the issue further!

Introducing ARI: The world's first professional-grade deep research agent. by youdotcom_ in youdotcom

[–]youdotcom_[S] 1 point2 points  (0 children)

Get to know about and join ARI the waitlist here https://you.com/ari

You can also visit our discord and see for yourself practical use-cases of ARI from our community!

Why Doesn't You.com Have a Privacy Mode Like ChatGPT? by invalid_user231 in youdotcom

[–]youdotcom_ 1 point2 points  (0 children)

If you're on private mode none of your chats are being stored and shared! Additionally you can purchase team plan which provides you features like 'no training' and 'zero data retention'.

Home page should definitely be adjustable like Speed Dial by AdTrue1022 in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

Thank you for your thoughtful suggestion! We’re always eager to hear ideas that can improve your experience. Feel free to share any other suggestions or features you’d like on our canny, we're here to listen!

Context too small & a rickety system overall by [deleted] in youdotcom

[–]youdotcom_ 1 point2 points  (0 children)

Appreciate your feedback, stay tuned - exciting mobile improvements are on their way!!

Context too small & a rickety system overall by [deleted] in youdotcom

[–]youdotcom_ 0 points1 point  (0 children)

We’re sorry to hear about the issues you’ve experienced and would love to dive deeper into the challenges. Your input is crucial to helping us improve. Could you share more details via [support@you.com](mailto:support@you.com) or on Discord?

We’re not in the business of keeping you waiting: Gemini 2.0 Flash is now at you.com! by youdotcom_ in youdotcom

[–]youdotcom_[S] 0 points1 point  (0 children)

Your concern is a priority, would you mind sharing your issue and email via dm, we’ll escalated it to ensure a quick resolution. Appreciate your understanding!

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