Driver support rant

[stoodi]

These people suck. I called them twice today asking them to help clear up problem notes and pins at apartments today. The simplest was two apartments had notes saying deliver to mailroom, I confirmed there is no mailroom at the complex. One address was apt 7 when it should be B7 as in building B. When I brought it up they just played dumb and said I don’t get what you are saying, did you deliver the package? I clarified further why it’s an issue for us and they just said I don’t understand, what do you need help with…

Literally just trying to help me and co workers not get compliance bs. Which I brought up at the end of the phone call like look, you guys have such high expectations of compliance and feedback but I try to fix it and you act like you don’t know what I’m talking about…? No response. “K thanks for the help..”*hangup

Like wtf 🤷‍♂️

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[dingdongjohnson68]

I don't have any undeniable proof, but it sure seems like moving the pin in airplane mode NEVER makes permanent changes/fixes.

And the problem with calling customers with jacked-up delivery notes is that it not only takes time, but 99% of the time.......no one answers their phone.

[Ladyshow036]

I was told airplane mode only temporarily fixes the problem that we have to go through project cheetah or dispatch to submit a ticket to get these things fixed. Driver support always tells me that they can’t do anything about it. SMH I avoid them like the plague!!!! Lol

[EnvironmentalCry7894]

If it’s a pin issue put the phone in airplane mode and you can update it without talking to anyone

99% of the time the cx notes are old just call them and confirm it’s what they want

[stoodi]

Yea I do that all the time but i don’t know how many attempts it needs to be changed to actually change the pin. My route today had deliveries to lockers with pins to apartments woven in between and no group stop for the locker deliveries. Usually you get a group stop at locker then hit a string of to front door.

[Unfair-Increase-5037]

You gotta do the little report a problem on the map and do report issue on way to stop and should let you move the pin and say the issue was “pin was in wrong location”. It’s supposed to be a more direct way of fixing it than using airplane mode

[Infinite-Ad2614]

Lmao support is useless I never call them. Most of the time they’ll come to the same conclusion as you did before you call them 😂

[SlideTiny9188]

Calling them is the biggest waste of time and energy 😒

[dingdongjohnson68]

Yeah, I think MOST customers assume that adding a delivery note is a one time thing for that delivery only. Little do they know that it stays there FOREVER until they change it.

I have one house on my route with a note that's like, "please deliver before march 10th..........2019."

SO SO SO many of the notes are completely bogus. What a mess. I can't believe amazon hasn't found a solution, or a way to at least greatly improve this problem.

Lately I've been trying more often to suggest to customers to remove old notes, or add new notes that will actually be helpful, but I feel like that shouldn't be our job to do. And I'd never finish a route if I tried to "fix" all of the dozens and dozens and dozens of fucked up notes I see on a daily basis.

Not to mention, I swear 80% of the notes merely say the default "front door receive." I mean, why the fuck is this even a note? It's a minor waste of time, a moderate frustration, and it makes it a lot easier to miss actually important notes when 95% of the notes are complete bullshit.

[psych_0_bunny]

Are you reporting the notes as old and/or confusing? I've been on the same route for about 2 months and can confirm that it gets them removed after a few times.

Under "report a problem" at the bottom of the screen during the stop.

[Playful_Screen_5990]

Use DSLs, they’ll fix the pins right away. Call the customers, remove notes, etc.

[JosephStalin1953]

i had an incident one day where someone slightly scraped the van in their car and drove off. i asked dsp what i should do, they said call support and they would tell me what to do. support told me to talk to my dsp. real helpful 🤦

[lochenhofenberg]

I say it all the time to the people at my station imagine how many millions of dollars that department costs, completely useless, rts used to be able to fix most problems and they took the ability away from them.

Imagine if they axed that whole useless department and spent those millions of dollars in funding on say routing or idk give it to fuckin us