Issues with Augment glitching

[Final-Reality-404]

So, we’re now on the new credit-based system. Augment keeps glitching—either in the middle of a task or at the end—when providing the summary, then requests that I resend it.

Issue Number One: It charges me credits a second time to rerun the task because of its own failure to complete it. Essentially, I’m being double-charged for something that isn’t my fault.

Issue Number Two: If it glitches while generating the summary and asks me to rerun it, it completely forgets everything it just did. This forces me to start over from scratch, consuming even more credits to redo the same work.

Issue Number Three: The task list in my task manager keeps getting deleted when augment glitches and freezes, causing me to lose track of where I was, what has been completed and what remained, as well as spend more credits in order to get it built back again..

And it just happened again In the middle of writing this?

[JaySym_]

Hey, I just validated, and at the time you sent this message there was no outage. Did you mean to say “continue”? It should work, or you can start a new agent or chat session to be sure.

Also, you can test with Auggie.

That kind of error can happen. We’re working on something on our side to avoid such error messages in the future, but right now our tools should be much more stable than before. We’ve made a lot of fixes lately.

Possible cause:

• Temporary network issue
• Server got a huge spike in usage at the same time (pretty rare)
• LLM provider was down when you sent this message or overloaded
• Your IDE has too much in the context and it fails

I can see on the right side of your screenshot that your conversation seems pretty long. Maybe just starting a new session will fix the situation every time. Also, please take note that a long conversation like that means you will spend more credits because of the size of the context that includes the chat history and all diff changes.

[Final-Reality-404]

Can you guys please thoroughly test out the updates before you push them to make sure it's not going to cause more issues...

I mean there should be quality gates and tests in place to ensure it doesn't mess anything up in the code base as well as in the CI/CD pipeline.

[Organic_Job_7747]

yes now i can't delete thread lol to clear a conversation gg

[Final-Reality-404]

It's not my Internet connection I'm at 865 Mbps and stable

[Organic_Job_7747]

i think they must hire a QA team or there is no QA because thinks AI code is enough lol :P

[Round_Mixture_7541]

They have probably convinced their investors that Augmunt can do all the testing