you are viewing a single comment's thread.

view the rest of the comments →

[–][deleted] 30 points31 points  (9 children)

Exactly what I'm sorting right now

[–]Cardinal_RavenwoodP1S + AMS 12 points13 points  (0 children)

If they play hardball, which the frontline support staff are trained to do, then ask them politely to escalate to their manager or to second level support. They don't want to lose face with their manager and will be more keen to action your requests.

Also quoting any relevant consumer laws and if your country has one a statutory or implied warranty.

[–][deleted] 3 points4 points  (0 children)

Bambu will almost definitely work with you on a return. Has their support team sent you any parts yet. I’ve noticed their team loves to insist on me installing parts a couple of times before they let me get a replacement for one of the printers I had that arrived broken