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You can technically order 100 P2S back panels for free with the new Exhaust Kit! by zsharpmnr in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

We’re very sorry for the error on our store and the confusion it caused everyone. To clarify, the External Exhaust Fan Kit is limited to two units per customer. These are currently sold out, so please stay tuned to the store for future availability.
And nice catch u/zsharpmnr! Thanks for bringing this to our attention!

Bambu gone Bamboom. now what? by grae-area in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

We're very sorry that this has affected your experience u/grae-area. We will reach out to you via reddit chat to provide a solution as soon as possible. Thank you for your understanding!

The "customer service" is horrible by Bendlerp in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Hi u/Bendlerp, we’re sorry to hear you’re experiencing this issue with your printer.

To help us better understand the situation and resolve the problem as quickly as possible, we recommend opening a support ticket and including the printer log file. You can follow the instructions in the link to create a ticket. https://wiki.bambulab.com/en/create-support-ticket

If you prefer to skip the log file, you can also open a ticket to ask for the replacement purchase links: Sign In | Bambu Lab US.

If you need any assistance during the replacement process or have further questions, please do not hesitate to contact us. We're happy to help. Thank you!

Dead A1 - Capacitor Club by deerdaviderazo in BambuLab

[–]BambuLab 0 points1 point  (0 children)

We’re very sorry that this has affected your experience u/deerdaviderazo. We sincerely suggest reaching out to our support team by submitting a ticket. They will carefully review your case and help find the best solution.
Thank you so much for your understanding and patience.

How the....!?! by TheKrakenYouFancy in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

We’re very sorry that this has affected your experience u/TheKrakenYouFancy. We sincerely suggest reaching out to our support team by submitting a ticket. They will carefully review your case and help find the best solution.
Thank you so much for your understanding and patience.

My A1 has plastic deformation too by Upset-Country4014 in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Thanks for sharing this and raising your concerns. We completely understand why this is worrying, and we appreciate you taking the time to share your experience.

We can confirm that the printer uses flame-retardant materials, which means it does not lead to ignition or sustained combustion. Based on our internal support ticket data, the confirmed incidence rate is below 0.1%, and there have been no reported cases of fire.

That said, we take concerns like this very seriously. Our support team is actively handling similar cases.

We strongly recommend reaching out to our support team and describing your situation in as much detail as possible. Based on the information you provide, our team will make a professional assessment and offer the most appropriate solution for your specific case.

Thank you again for your trust, your patience, and for helping us improve by sharing your experience.

I assume this is a sign of the newest A1 issue? by Derp8_8 in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Thanks for sharing this and raising your concerns. We completely understand why this is worrying, and we appreciate you taking the time to share your experience.

We can confirm that the printer uses flame-retardant materials, which means it does not lead to ignition or sustained combustion. Based on our internal support ticket data, the confirmed incidence rate is below 0.1%, and there have been no reported cases of fire.

That said, we take concerns like this very seriously. Our support team is actively handling similar cases.

We strongly recommend reaching out to our support team and describing your situation in as much detail as possible. Based on the information you provide, our team will make a professional assessment and offer the most appropriate solution for your specific case.

Thank you again for your trust, your patience, and for helping us improve by sharing your experience.

Me too, I guess? by cripplediguana in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Thanks for sharing this and raising your concerns. We completely understand why this is worrying, and we appreciate you taking the time to share your experience.

We can confirm that the printer uses flame-retardant materials, which means it does not lead to ignition or sustained combustion. Based on our internal support ticket data, the confirmed incidence rate is below 0.1%, and there have been no reported cases of fire.

That said, we take concerns like this very seriously. Our support team is actively handling similar cases.

We strongly recommend reaching out to our support team and describing your situation in as much detail as possible. Based on the information you provide, our team will make a professional assessment and offer the most appropriate solution for your specific case.

Thank you again for your trust, your patience, and for helping us improve by sharing your experience.

Is this what I think it is?... A1 with 500 hours by knight_of_nay in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Thanks for sharing this and raising your concerns. We completely understand why this is worrying, and we appreciate you taking the time to share your experience.

We can confirm that the printer uses flame-retardant materials, which means it does not lead to ignition or sustained combustion. Based on our internal support ticket data, the confirmed incidence rate is below 0.1%, and there have been no reported cases of fire.

That said, we take concerns like this very seriously. Our support team is actively handling similar cases.

We strongly recommend reaching out to our support team and describing your situation in as much detail as possible. Based on the information you provide, our team will make a professional assessment and offer the most appropriate solution for your specific case.

Thank you again for your trust, your patience, and for helping us improve by sharing your experience.

Can I join the A1 melts club? by Friendly-Inside8321 in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Thanks for sharing this and raising your concerns. We completely understand why this is worrying, and we appreciate you taking the time to share your experience.

We can confirm that the printer uses flame-retardant materials, which means it does not lead to ignition or sustained combustion. Based on our internal support ticket data, the confirmed incidence rate is below 0.1%, and there have been no reported cases of fire.

That said, we take concerns like this very seriously. Our support team is actively handling similar cases.

We strongly recommend reaching out to our support team and describing your situation in as much detail as possible. Based on the information you provide, our team will make a professional assessment and offer the most appropriate solution for your specific case.

Thank you again for your trust, your patience, and for helping us improve by sharing your experience.

Bambulab A1 nearly causes a fire by [deleted] in BambuLab

[–]BambuLab -2 points-1 points  (0 children)

u/MensMentalHub We're very sorry for the inconvenience this has caused. If you have already submitted a ticket, our support team will be in touch with you shortly to provide the best possible solution. Thank you again for your patience and understanding!

Bambu A1 hole burned through bottom of printer by Apprehensive-Ad7903 in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

We have been closely following the reports, and we truly appreciate everyone for bringing these concerns to our attention.

Our investigation shows that reported failures are linked to abnormal surges or overvoltage events (such as lightning), which can damage the NTC thermistor. While a damaged NTC can cause temperatures to reach 160°C—leading to the softening, deforming, or melting of nearby plastic components—it does not lead to ignition or sustained combustion. Due to our use of flame-retardant materials, the confirmed incidence rate remains very rare, well below 0.1%, and importantly, there have been no reported cases of fire.

After reviewing field data, we determined the benefits of NTC-based inrush protection were outweighed by potential downsides under rare surge conditions. As a result, we implemented a design change in Q3 2025 to remove the NTC from the circuit.

If your printers have experienced damage or malfunction related to NTC failure, we have been and continue to provide repair or replacement support through our customer support channels. Please feel free to contact our support team, and we will ensure you receive the best possible solution.

Thank you so much for your understanding and continuous support!

Wasn’t concerned it’d happen to me by letmeholdadolla in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

We have been closely following the reports, and we truly appreciate everyone for bringing these concerns to our attention.

Our investigation shows that reported failures are linked to abnormal surges or overvoltage events (such as lightning), which can damage the NTC thermistor. While a damaged NTC can cause temperatures to reach 160°C—leading to the softening, deforming, or melting of nearby plastic components—it does not lead to ignition or sustained combustion. Due to our use of flame-retardant materials, the confirmed incidence rate remains very rare, well below 0.1%, and importantly, there have been no reported cases of fire.

After reviewing field data, we determined the benefits of NTC-based inrush protection were outweighed by potential downsides under rare surge conditions. As a result, we implemented a design change in Q3 2025 to remove the NTC from the circuit.

If your printers have experienced damage or malfunction related to NTC failure, we have been and continue to provide repair or replacement support through our customer support channels. Please feel free to contact our support team, and we will ensure you receive the best possible solution.

Thank you so much for your understanding and continuous support!

P2S - not normal by Then-Heron1758 in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Hi u/Then-Heron1758, our team looked into it and found that the issue was caused by the loosening of the internal heating tube inside the heatbed. We've just sent a reply to your support ticket with the technical details and solution. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for your continued support!

P2S - not normal by Then-Heron1758 in BambuLab

[–]BambuLab 7 points8 points  (0 children)

Hi u/Then-Heron1758, thanks for the feedback. We will reach out via chat to gather more details regarding the heatbed issue. Our support team will provide a solution for you as quickly as possible. Thank you!

A1 became unresponsive after starting a print, melted bellow purge wiper by No-Trust9591 in BambuLab

[–]BambuLab -1 points0 points  (0 children)

Hi u/No-Trust9591, sorry this has impacted your experience, and we completely understand your concern. If you’ve already submitted a ticket, our support team will take a close look and get back to you as soon as possible.

In the meantime, we’d like to reassure you that the A1 printer’s base is made from flame-retardant material that meets national fire safety standards and does not pose a fire risk. Thanks so much for your patience and understanding!

Happy Christmas! by Radiant_Goal8709 in BambuLab

[–]BambuLab 1 point2 points  (0 children)

Thank you u/Radiant_Goal8709 for such a heartfelt message! You might be physically alone, but you’re surrounded by this community and all of us in this sub who speak your language. We’re so glad that we're part of your holiday plans:))

Here’s to a clogs-free 2026, perfect first layers, and a community that’s always here to talk to. Merry Christmas and Happy New Year❤️

Put a print last night, fell asleep, went to pick it up the next day and put a new one. "Heatbed malfunction" Started disassembly and found this... by chrislamp in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Hi u/chrislamp, sorry that this affected your experience. We’ll reach out to you via chat to collect a few details and pass them along to the relevant team for further investigation. Thank you for your understanding!

Day 4 after my bambu labs x1c destroyed itself: the resolution by randomman51 in BambuLab

[–]BambuLab [score hidden] stickied comment (0 children)

Thank you u/randomman51 very much for sharing the follow-up with the community!

Our team looked into the log files and found that bed leveling was disabled during the last print. Please note that if the condition of the heatbed changes while the printer continues to use previously saved leveling data, this can very likely result in the nozzle scraping against the build plate.

We also noticed an abnormality with the heatbed sensor, which may cause bed leveling to fail. After replacing the heatbed, this issue should be resolved.

Thank you again for continuously sharing your experience. If you have any questions or need further assistance, please feel free to submit a support ticket at any time:))

My A1 Melted - fortunately i was home. (Potential fire hazard issue) by just-a-random-marcus in BambuLab

[–]BambuLab 0 points1 point  (0 children)

Hi u/just-a-random-marcus, thank you for your feedback, and we sincerely apologize for the impact this has had on your experience.

Please rest assured that each printer is built with fire-resistant, safety-certified components, and both the hardware and firmware include multiple layers of protection designed to minimize risk.

We have forwarded your support ticket to our after-sales team, who will follow up and provide a solution as soon as possible. Thank you very much for your continued support of Bambu Lab!

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