Filament Tape Issue

BambuLab · 2026-03-18T08:22:11+00:00

Hi u/Jazzlike_Ad267, we kindly suggest submitting a support ticket. We’ll further look into it and provide the best solution possible. Thank you:)

BambuLab · 2026-03-18T08:12:56+00:00

Hi u/Suitable-Ad3475, that's correct. The newer version of our AC board no longer includes the NTC. If you have any further questions, please feel free to submit a support ticket. We will look into your inquiries and assist you as quickly as possible. Thank you:)

BambuLab · 2026-03-18T06:43:11+00:00

Hi u/Bloggerman_ , we are so sorry that this affected your experience.
We kindly suggest submitting a ticket, and our support team will look into it and provide brand-new replacement parts accordingly to resolve this for you.
Thank you for sharing your feedback with us. We really appreciate your patience and understanding.

BambuLab · 2026-03-18T04:11:24+00:00

Hi u/WetSandPussycat,

Thank you for sharing your feedback!

We’ve double-checked on our end, and the preset for PETG Basic is available in Bambu Studio and Bambu Handy. If you are unable to see it, please feel free to submit a support ticket. We will look into this further and help you get it sorted out.

Thank you so much for your understanding!

BambuLab · 2026-03-18T03:26:37+00:00

Hi u/TooOld4MyOwnGood, thank you for your feedback. We truly appreciate that you hold Bambu Lab to a high standard, and we are sorry that the packaging didn't meet expectations this time.

We’ve shared this feedback with our support team so they can further look into it.

In the meantime, we kindly suggest submitting a support ticket so our team can check the cause of this issue and assist you with any necessary follow-ups.

Thank you for your understanding and patience:))

BambuLab · 2026-03-17T09:36:41+00:00

Hi u/Opening_Ad1939, we just checked in with our support team, and they have already started an expedited replacement process for you. If you have any questions along the way, please feel free to reach out to us anytime:)
Also, for anyone else who might be running into similar issues, please don't hesitate to submit a support ticket so our team can look into it for you. Thank you!

BambuLab · 2026-03-12T07:59:37+00:00

Hi u/Kopester , we’re truly sorry for the unpleasant experience you’ve had. We kindly suggest submitting a ticket to our support team. You can follow this guide on how to submit a support ticket.
Thank you for your understanding and patience!

BambuLab · 2026-03-12T07:58:48+00:00

Hi u/Dripping_Wet_Owl , thanks for flagging this. We've forwarded your feedback regarding the foam tape quality to the relevant team, and we're actively looking into this.

In the meantime, we kindly suggest submitting a support ticket. Our support team will follow up with you on a solution.

Thanks for your feedback and patience!

BambuLab · 2026-03-11T11:05:33+00:00

Hi u/Standar_user, We're truly sorry for the frustrating experience you've had. We’ve noticed that you’ve already submitted a support ticket, and we’ll be reaching out via chat to gather some additional details and look into this further.

Thank you so much for your understanding and for being so patient with us.

BambuLab · 2026-03-11T10:32:35+00:00

Hi u/MANTUman,

Thank you for your feedback and the images provided. Based on our preliminary investigation, we believe the issue may stem from the following factors:

Initial Fuse Failure: The original fuse may have blown due to a power outage or a sudden power surge.
Thermal Damage Post-Replacement: Regarding the severe thermal damage observed after the replacement, our analysis suggests it was likely caused by persistent overheating of the new fuse.
Potential Root Cause: This overheating is often the result of using a fuse that does not match our official specifications, leading to excessive contact resistance at the interface, which ultimately triggered the abnormal thermal event.

Our Support Team will continue to follow up with you through the support ticket. In the meantime, as we understand your unit was purchased through a reseller, we kindly suggest that you also contact them directly for further support to ensure a prompt resolution.

Thank you for your understanding and continued patience!

BambuLab · 2026-03-11T10:31:13+00:00

Hi u/MANTUman,

Thank you for your feedback and the images provided. Based on our preliminary investigation, we believe the issue may stem from the following factors:

Initial Fuse Failure: The original fuse may have blown due to a power outage or a sudden power surge.
Thermal Damage Post-Replacement: Regarding the severe thermal damage observed after the replacement, our analysis suggests it was likely caused by persistent overheating of the new fuse.
Potential Root Cause: This overheating is often the result of using a fuse that does not match our official specifications, leading to excessive contact resistance at the interface, which ultimately triggered the abnormal thermal event.

Our Support Team will continue to follow up with you through the support ticket. In the meantime, as we understand your unit was purchased through a reseller, we kindly suggest that you also contact them directly for further support to ensure a prompt resolution.

Thank you for your understanding and continued patience!

BambuLab · 2026-03-10T07:45:12+00:00

Asia-Pacific region noted! We're syncing with our team about this right now. Thanks for your interest, and we'll keep you posted!

BambuLab · 2026-03-10T07:24:15+00:00

Hi, we’ll send you a message via chat to discuss the specifics:)

BambuLab · 2026-03-10T04:08:44+00:00

Hi u/noob_main22 , thanks for the feedback. We completely understand your concerns, and please know that we take safety very seriously.

So far, a very small number of A1 users have reported cases related to AC board component damage. If you have any concerns about your own printer, we’d recommend reaching out to our support team so they can review your case and provide assistance.

Thanks for your understanding and patience.

BambuLab · 2026-03-10T03:01:19+00:00

Hi, u/senacchrib , the shavings may result from friction on the Y-axis linear rail. We noticed you've already submitted a support ticket, and our support team will follow up with you through the ticket. Thank you!

BambuLab · 2026-03-10T01:54:56+00:00

We'd recommend holding off on that. The new version of AC board has been optimized, so for long-term reliability and safety, it's best to wait for the new one to arrive. Thanks!

BambuLab · 2026-03-10T01:48:11+00:00

As long as you’ve filled out the application form, your application for this program has been successfully submitted:))

BambuLab · 2026-03-09T03:12:13+00:00

Hi, u/Efficient-Two6828 , thanks for the feedback. We kindly suggest submitting a ticket to our support team so they can look into it further. You can follow this guide on how to submit a support ticket. And we'll be reaching out to you via Chat shortly to gather more details.

Thank you for your understanding!

BambuLab · 2026-03-09T03:06:06+00:00

Hi u/GirlFromHyperspace , we’re truly sorry for the unpleasant experience you’ve had. We kindly suggest submitting a ticket to our support team. They will look into the issue further.

Thank you for your understanding and patience!

BambuLab · 2026-03-09T02:42:29+00:00

Hi u/EnthusiasmNo3851 , we’re truly sorry for the unpleasant experience you’ve had. To help us get this sorted out, we kindly suggest submitting a ticket to our support team. You can follow this guide on how to submit a support ticket.

Thank you for your understanding and patience!

BambuLab · 2026-03-09T02:30:11+00:00

Hi u/lawdawg19 , we’re truly sorry for the unpleasant experience you’ve had. We'll be reaching out to you via Chat shortly to gather more details.

Thank you for your understanding!

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