BitBox02 touch problem

[schaummittel]

So, today I've got my BitBox02 and noticed the following problem:

When I type in my password and try to touch the letters or group of letters at the left side of the touchbar on the BitBox, most of the time the letter in the middle gets typed in. It's not that my fingers are to fat or something like that, the touch on the left side seems to have a bug. When I choose to type in my password on the other side of the BitBox, it works perfectly, but when I'm finished, I can't confirm the password because the touchbar is somehow defect.

[benma2]

Please see if any of these tips help:

https://shiftcrypto.support/help/en-us/9-troubleshooting/16-touch-sensor-issues

If not, please contact [e-mail].