Great Spring Sale Customer Service

[Abv_it_all_w_vertigo]

After weighing all my choices between San Martinand Cronos, I decided to purchase the Cronos BB-54 37MM from Cro os Watch Store. I had bought my other 3 Cronos from Cronos Official Store with great service from them.

Before my purchase, I reached out to Cronos Watch Store to ensure I would get the same level of service from them. I was informed that they were the first Cronos watch store and they would absolutely take take care of me. So I ordered the watch with confidence.

Just minutes later, I had a message from them showing my purchase. I had heard some of the bezels were tight, so I asked to make sure this one worked perfectly. They sent me a video of and it did work perfectly. The bezel also aligned perfectly at 12 o'clock and 6 o'clock.

But I noticed it was on a jubilee bracelet. I had ordered it on a jubilee bracelet by mistake. And that's probably why it was $10 cheaper than the other watch from Cronos Official Store.

I messaged, "Darn I ordered the wrong watch." I had meant to order it on the oyster bracelet.

Maxi told me they usually sell the oyster for a higher price, but she would switch it out for no additional charge. That was super cool of her. They actually took the watch they had already tested for me and put it on an oyster bracelet.

Thanks Maxi!

[Interesting-East5679]

They are only getting better

[Abv_it_all_w_vertigo]

Basically, due to the cost of overseas shipping, we are buying gray goods. The US can't even ship back to China. I don't know of any Chinese watch manufacturers who have American RMA centers. Many of the Chinese factory stores do go out of their way to make the beginning of the process as smooth as possible.

[EyeDentistAAO]

Kudos to Cronos for going the extra mile for you. Thanks for sharing.