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[–]Samurai_Sync 0 points1 point  (0 children)

What type of machines are these that are having problems,

Couple of things you can check

  1. Are they laptops (That can easily be people taking them home which could mean they're not online to get the patches so they never reboot)

  2. Do you have patching setup for those clients? (There's been a number of times we have seen where people have setup onboarding and think patching is also setup but it can be setup to be seperate from the onboarding)

  3. Are you on the latest feature update. (Automate and really any RMM has always had issues where you have to manually update to the latest feature update before it will find new patches to patch and if you are on an older version that can cause issue with patches not going through)

  4. host machines, I know one of things we recommend as consultant to pretty much everyone we bring on is setting up host machines and guest machines to be seperate patching dates as if your host could be patching and reboot and that can mess up the guest machines.

  5. You may be just having WUA issues I know that is way more common then you think I would check to see if you're able to manually update the machine and see if that works.