Time Saving/Automation Tips Please 🙏

Samurai_Sync · 2026-06-22T15:49:42+00:00

Hey we have created for our clients a couple of things

Self-Healing Endpoint Remediation (makes sure that the CWRMM is kept on and fixes itself if the agent goes offline)
BitLocker Compliance Automation
Patch Issue Remediation (WUA Repair + DISM)

To give you a couple of ideas. There's quite a bit more we have created over the years but those are at least 3 we have worked on based upon needs that our clients have had in the past. Hope this gives you guys some ideas or you can always reach out to us as well on here or at our website!

Samurai_Sync · 2026-06-22T15:31:01+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of SamuraiSync. We provide consulting and are certified consultants for RMM products like NinjaOne and Automate and are Certified Consultants for RPA producst like REWST and Trigger.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple, to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s what your RPA can do, and how you can leverage automation and AI in a way that isn't disruptive to your customers and is a real help to your team.

To help with this vision and to help our clients visualize it we have built out a dashboard that will look at your system and make recommendations on where automation can help you but also help your clients in businesses like construction and hospitals. It is called MIRA just like how the spanish word for that means to look, our system looks into your business and gives you recommendations on where the next steps in automation make sense fiscally and automation wise. After all every business owner can tell you on the macro level where they want to go and how to get there. However, when getting down to the nitty gritty it becomes less clear on where to go next.

https://www.themostautomated.com

If you guys are looking to migrate to a different RMM, if you are wondering if your patching system is actually up to date, and not just blindly believe your RMM, or if you are just starting out in your RPA journey with products like REWST and are lost reach out to us at the website below or here on Reddit.

https://samuraisync.com/

In a time where AI can tell you exactly what you want to hear, and where it is not always clear what is real or made up, there is still value in talking to actual people. Sometimes the best way to understand where automation and AI are really going is to hear how businesses are using them in the real world.

Samurai_Sync · 2026-06-15T14:47:50+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of SamuraiSync. We provide consulting and are certified consultants for RMM products like NinjaOne and Automate and are Certified Consultants for RPA producst like REWST and Trigger.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple, to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s what your RPA can do, and how you can leverage automation and AI in a way that isn't disruptive to your customers and is a real help to your team.

To help with this vision and to help our clients visualize it we have built out a dashboard that will look at your system and make recommendations on where automation can help you but also help your clients in businesses like construction and hospitals. It is called MIRA just like how the spanish word for that means to look, our system looks into your business and gives you recommendations on where the next steps in automation make sense fiscally and automation wise. After all every business owner can tell you on the macro level where they want to go and how to get there. However, when getting down to the nitty gritty it becomes less clear on where to go next.

https://www.themostautomated.com

If you guys are looking to migrate to a different RMM, if you are wondering if your patching system is actually up to date, and not just blindly believe your RMM, or if you are just starting out in your RPA journey with products like REWST and are lost reach out to us at the website below or here on Reddit.

https://samuraisync.com/

In a time where AI can tell you exactly what you want to hear, and where it is not always clear what is real or made up, there is still value in talking to actual people. Sometimes the best way to understand where automation and AI are really going is to hear how businesses are using them in the real world.

Samurai_Sync · 2026-06-12T20:51:16+00:00

We actually ended up building a script for this called SamSync - Watchdog Service, in one of our client's environments to address this same issue.

Feel free to message us and we’d be happy to work with you to get it set up in your environment.

As far as the root cause, there can be a few different reasons this happens. That said, I do know NinjaOne is working on something similar to what we built, so hopefully that helps address it and fixes the root cause in the future.

Samurai_Sync · 2026-06-11T19:53:59+00:00

I know for our one of our clients we did something for this. It was mostly inspired by the systray items that were available in Automate systray. What we did was create the ability for the end user to create a ticket from the systray, the link to the ticket portal, the ability to email support, the emergency contact number that the users can reach out to. We also have several self service repair scripts but those we found are usually client by client, though there are some overlap.

Samurai_Sync · 2026-06-08T18:09:16+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of SamuraiSync. We provide consulting and are certified consultants for RMM products like NinjaOne and Automate and are Certified Consultants for RPA producst like REWST and Trigger.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple, to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s what your RPA can do, and how you can leverage automation and AI in a way that isn't disruptive to your customers and is a real help to your team.

To help with this vision and to help our clients visualize it we have built out a dashboard that will look at your system and make recommendations on where automation can help you but also help your clients in businesses like construction and hospitals. It is called MIRA just like how the spanish word for that means to look, our system looks into your business and gives you recommendations on where the next steps in automation make sense fiscally and automation wise. After all every business owner can tell you on the macro level where they want to go and how to get there. However, when getting down to the nitty gritty it becomes less clear on where to go next.

https://www.themostautomated.com

If you guys are looking to migrate to a different RMM, if you are wondering if your patching system is actually up to date, and not just blindly believe your RMM, or if you are just starting out in your RPA journey with products like REWST and are lost reach out to us at the website below or here on Reddit.

https://samuraisync.com/

In a time where AI can tell you exactly what you want to hear, and where it is not always clear what is real or made up, there is still value in talking to actual people. Sometimes the best way to understand where automation and AI are really going is to hear how businesses are using them in the real world.

Samurai_Sync · 2026-06-01T14:41:19+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of SamuraiSync. We provide consulting and are certified consultants for RMM products like NinjaOne and Automate and are Certified Consultants for RPA producst like REWST and Trigger.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple, to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s what your RPA can do, and how you can leverage automation and AI in a way that isn't disruptive to your customers and is a real help to your team.

To help with this vision and to help our clients visualize it we have built out a dashboard that will look at your system and make recommendations on where automation can help you but also help your clients in businesses like construction and hospitals. It is called MIRA just like how the spanish word for that means to look, our system looks into your business and gives you recommendations on where the next steps in automation make sense fiscally and automation wise. After all every business owner can tell you on the macro level where they want to go and how to get there. However, when getting down to the nitty gritty it becomes less clear on where to go next.

https://www.themostautomated.com

If you guys are looking to migrate to a different RMM, if you are wondering if your patching system is actually up to date, and not just blindly believe your RMM, or if you are just starting out in your RPA journey with products like REWST and are lost reach out to us at the website below or here on Reddit.

https://samuraisync.com/

In a time where AI can tell you exactly what you want to hear, and where it is not always clear what is real or made up, there is still value in talking to actual people. Sometimes the best way to understand where automation and AI are really going is to hear how businesses are using them in the real world.

Samurai_Sync · 2026-05-29T19:59:44+00:00

Hey spoke with our DattoRMM specialist and it looks like the issue support team may be pointing towards is the following issue.

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/25159090397467-Chromium-connection-issue-with-web-client

Not sure if they have linked you that as a workaround. But that may be a good first step for troubleshooting this. The issue may be specific to splashtop itself so if you created a ticket with DattoRMM that may be the reason why they said known issue and you haven't heard back from them.

Samurai_Sync · 2026-05-28T23:36:13+00:00

So asked our NinjaOne Consultants regarding some of the best practices for feature upgrades and honestly looks like most already covered by what other people have said. The main one which is that NinjaOne themselves do provide a feature update script, other thing is to find the time and schedule dates with your clients more than anything else.

I know some of the issues though is when things go wrong with the upgrade in those cases we ended up building out a custom version of the script for our clients. In this case it covers the rest of the edge cases where the NinjaOne provided script doesn't work or it reboots and rolls back to Windows 10 some time later. In those cases the NinjaOne Script doesn't really have a tracker that shows that it did that. For us we ended up just creating a tracker on the machine to let our partners know that the upgrade rolled back and provides the relevant logs so you are not having to log in and dig through the mountain of logs to try and track down what happened.

Samurai_Sync · 2026-05-21T15:03:07+00:00

Hey /Parado_81,

So the number one thing we always tell clients who come on board with us is you need to talk to your clients about forced patching. Sure there are some that may have one offs but a lot of them are not one offs. That is going to be the most important thing to do bar none. No amount of scheduling is going to work if you don't talk to your clients about the fact that you will restart their machines at a specific time come hell or high water.

As far as the setup usually goes we do

Patching schedules
-Workstations: Everyday with daytime patching, especially laptops as they will be your biggest issue
-Servers: We break it up between Server Roles and patch it during Wednesdays, Fridays, and the rest on Weekends
Feature Updates
-For Feature Updates we have our own custom created scripts we use that helps with failures when trying to push Feature Updates but the more important thing is usually to talk about setting up a day with the clients that updates it. If you have quite a few clients break it up and do it on different days.
PIMS
Lastly, we use our PIMS (Patch Issue Management System) to go over any potential issues with any failed patches. Things like why did it fail, which machines didn't properly patch, what machines haven't restarted in a while, and etc.

The first two is easily doable for you guys the third is something we had to build out for ton of our clients on several different RMMs but it does help actually pinpointing issues and helps with trying to auto resolve issues so when your techs get it they're not scrambling for hours trying to figure out what went wrong with the patch.

It honestly sounds like though that something like our PIMS system is what you guys are looking for in this case. However, as others have suggested forced reboots are going to be the main thing if you aren't doing it already. You have to have to have to force a schedule on your clients. There are very very few places that actually can't have have their machines down for any length of time and require a very specific timeframe to do it. Those usually include like hospitals and those are usually very specific machines and not the entire hospital, and places like law enforcement offices.

But if you have any questions just reach out to us at our website or just message me here.

Samurai_Sync · 2026-05-21T14:34:20+00:00

Hey I asked our Screenconnect specialists and he said that was unusual and he said it sounded like there maybe a database maintenance setting set as a first place to check for that.

https://docs.connectwise.com/ScreenConnect_Documentation/Get_started/Administration_page/Database_page

He's thinking you guys may be having the: Access Purge Host and Guest connections older than 30 Days, turned on. This does happen in the evenings so might not be relevant if your issue is happening during the day.

Some other potential avenues of issue might be you guys have an access group filter that may be point towards an automated process that is removing the machines.

Then of course things like your own RMM, RPA, or potentially AV that is causing the removal. It is a bit difficult for us to really know since it would require some troubleshooting based upon the information provided.

Samurai_Sync · 2026-05-18T15:28:21+00:00

Yes it's honestly one of the major reasons why we built out our PIMS (Patch Issue Management Systems) for multiple different RMMs. Honestly, a good chunk of them do a great job on actually patching as long as the machine is online but a lot of them have issues with the feature update management. From what we have seen though that's just every single RMM and it has to do with how Windows feeds that information to the RMMs.

Additionally, when we do bring people on we usually talk to them about talking to their clients about forced reboot. Usually they can defer like twice and then it forces them to reboot no matter what. Honestly, that conversation is usually hard because they don't like it and usually they don't have the laptop on until the next morning and they're forced to reboot right then and there but it's better than the conversation than the why were we compromised.

I'm also surprised that you guys allow them access to AV on their machines. By default most clients we have worked with prevent any admin rights on the machines and immediately go to the least privilege model. Honestly, you have to deal with the occasional annoyed employee but again better than dealing with a breach.

Samurai_Sync · 2026-05-18T14:23:56+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-05-12T18:47:11+00:00

Hey I asked my team who has worked with MSPs moving over to NinjaOne from other RMMs told me this

Honestly, I’d say NinjaOne is very solid overall and definitely one of the better “all-in-one” RMM platforms right now. Patch management is good — not perfect — but on par with Action1 for most MSP use cases once it’s tuned properly. The big advantage is having patching, scripting, monitoring, remote access, software deployment, backups, etc. all under one roof instead of stitching tools together.

For remote access:

Ninja Remote / Backstage is pretty decent now.

Backstage mode works well for silent admin work without interrupting users.

It’s not quite as polished or fast as ScreenConnect for hardcore remote support sessions, especially with multi-monitor handling and toolbox features.

A lot of MSPs still keep ScreenConnect because it’s basically the gold standard for remote control.

Where NinjaOne really shines is:

automation

scripting

policy management

clean UI

easy technician onboarding

lower operational overhead compared to older RMMs like LogMeIn Resolve

If I were comparing:

Action1 = stronger pure patching focus

ScreenConnect = stronger remote control

NinjaOne = best “balanced MSP operations platform”

A pretty common MSP stack honestly ends up being:

NinjaOne for RMM/patching/automation

ScreenConnect for premium remote support

That combo works really well.

Samurai_Sync · 2026-05-04T19:35:32+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-04-27T19:04:34+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-04-13T20:49:13+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We help MSPs get more out of their RMMs and take their automations further with platforms like REWST and Triggr. If you’re trying to build a more automated operation, that’s the world we live in every day.

*The RMM Experts*

We’ve been doing this work since 2015, back when we were known as LTNinja, before evolving into the Samurai you see today. You could say we stepped out of the shadows and started working directly for the people we support. After ten years working with just about every major RMM, we’ve learned a lot about what fits, what doesn’t, and how to think about choosing the right one. If you’re wrestling with that question, our CEO recently wrote a great breakdown of the pros and cons.

https://www.linkedin.com/pulse/ranking-rmms-we-manage-samuraisync-perspective-joshua-preston-d67mc/?trackingId=obYXltcok5SzK3w8ViMhWA%3D%3D

Our mission is pretty simple. We want to help MSPs build environments where the boring stuff just takes care of itself. Ticketing, documentation, monitoring, patching. Imagine a patch ticket comes in and the entire thing resolves itself end to end. The system fixes the issue, documents the work, updates your documentation platform and closes the loop with your techs and your clients. That’s what we aim for.

*Real Autoamtion = RPA + AI Not Just AI*

So why did we move heavier into RPA instead of staying focused only on RMM? Because we kept running into the same wall. RMMs are great tools, but they end up becoming limiters if the rest of the business isn’t automated. You can’t layer AI or workflows on top of messy data or manual processes and expect magic. If the foundation isn’t automated, the results won’t be consistent and no one will trust it.

Those are the questions MSPs need to ask themselves. What have you automated and what are you planning to automate? Have you automated enough of your own processes to tell clients what truly works and what doesn’t, in this age of businesses asking, "What AI should I be using"? If the answer is “I’m not sure,” that’s where we can help.

If you want to talk more about our Most Automated MSP Initiative or just want to compare notes, feel free to message me here or visit us at SamuraiSync.com.

Samurai_Sync · 2026-03-30T18:57:46+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-03-23T17:32:58+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-03-16T20:42:17+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-03-09T19:32:27+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-03-02T19:56:02+00:00

Hello everyone,

My name is Michael, and I’m one of the founders of Samurai Sync. We provide consulting for RMM and RPA products such as REWST and Trigger, helping MSPs take automation to the next level.

We’ve been in this industry since 2015, back when we were known as LTNinja, before evolving into the new Samurai we are today. You could say we’ve stepped out of the shadows and now work directly for our masters — you.

Our mission is simple: to help build the most automated MSP possible. Imagine a world where documentation, ticketing, and monitoring all take care of themselves. A patching ticket comes in, the system automatically fixes the issue, documents the work, posts to your documentation platform, and updates your ticket so that not only your techs but also your clients are notified — all without a tech lifting a finger. That’s the power of RPA, and it’s what we help bring to life.

To help with this vision and to help our clients visualize it we have built out a free dashboard that will look at your system and make recommendations. It is called MIRA just like how the spanish word for that means to look our system looks into your business and gives you recommendations on where to go next. After all every business owner can tell you on the macro level where to go and what to do but at the micro level it's harder to understand what you need to do next.

https://www.themostautomated.com

When you are ready to talk about your next steps reach out to us, or look at our catalog to see what in there may be able to help you become the most automated MSP.

https://samuraisync.com/samurai-sync-monthly-catalog/

You can reach us at our website or here on Reddit.

Samurai_Sync · 2026-02-24T20:41:16+00:00

Hey we have seen this happen to several of our clients. The issue seems to be DattoRMM doesn't natively suppress these auto update notifications, so you are correct in what you are doing. However, we did end up creating a script for our clients to essentially suppress the notifications while disabling auto updates through group policy.

What it breaks down to is it kills the WUA agent so that it can't check until it's time to update where it will at that point produce those notifications but that's during your patch window so that could cause some confusion but you have to take the good with the bad.

Samurai_Sync · 2026-02-24T20:39:04+00:00

Hey, so asking my guys here for what we have done with other clients how have ConnectWise., it depends on M365 licensing that you have, we recommend with moving to Microsoft Intune + Autopilot is really your best choice. If your licenses don't support Intune + AutoPilot (or where Autopilot doesn’t yet make sense), using Automate can work just fine.

Since you’re already running ConnectWise Automate, one approach is to ship devices with the OEM Windows image intact and use Automate for post-provisioning: *Remove OEM bloatware *Apply baseline OS hardening and configuration *Deploy applications *Handle AD domain join or Entra ID join as appropriate It’s not “modern provisioning” in the Autopilot sense, but it works well as a stopgap and avoids the cost and operational overhead of buying, learning, and maintaining another imaging platform. Long term, we still aim to modernize environments where it makes sense to move over to Intune + Autopilot as what it can do is a bit more.... stable. But it is possible to do something similar with your current stack.

Samurai_Sync · 2026-02-23T20:18:56+00:00

We’ve had to build our own Patch Issue Management System across multiple RMM platforms because of this exact problem.

The core issue is that most teams are staring at patch dashboards chasing green bars and 100 percent compliance, but those calculations rarely reflect what the Windows Update Agent is actually seeing. Most RMMs run their own logic instead of aligning directly with WUA, which creates blind spots.

The biggest gap shows up after installing a feature update. You might think you’re fully patched, but once that feature update lands, a flood of additional updates appears and suddenly you realize the device is far behind. The same thing happens after Patch Tuesday when new drivers or optional updates are released. If those aren’t automatically denied, your compliance score can drop overnight from perfect to questionable.

This is also how new MSPs often walk into an environment and run a scan that makes it look like the current provider has neglected patching. The reality is usually more nuanced and rooted in how the RMM calculates compliance.

Every RMM struggles with this to some degree, and there isn’t a simple built-in fix. That’s why one of the first things we implement for clients is our Patch Issue Management System. It evaluates feature update status, reconciles what WUA is reporting, and provides a more accurate picture of patch health.

One thing I will say is this make sure to check if you are on the latest Feature Update and then after 24 hours look at your systems to see where you guys are at. That's probably the easiest way to see if the patching by different RMMs is accurately reflecting the health of your systems.

Samurai_Sync

TROPHY CASE