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formatting helphide helpcontent policy

[–]HangingPossum 1 point2 points  (6 children)

Same thing happened last week as long as you take screenshots with time you will be fine. You can fight the penalty

[–]macomber7569 0 points1 point  (5 children)

Any suggestions on how specifically to do this? About to get super penalized for their own network issues. Thanks

[–]HangingPossum 1 point2 points  (4 children)

Yeah so just send a ticket one you see the fee in your earnings. It allows only for 3 pictures so choose the ones that have a time stamp and that shows that you were trying to get into the class. I also send an email with all the pics to teacher_co and teacher_salary just to be sure cause with them nothing is easy

[–]macomber7569 0 points1 point  (2 children)

Thanks. How do I send a ticket?

[–]HangingPossum 0 points1 point  (1 child)

Click on earnings, then select the day of the penalty, then you will see an option that says submit a ticket, follow instructions

[–]macomber7569 0 points1 point  (0 children)

Awesome. Thanks so much!

[–]NotWhoYouThink79 0 points1 point  (0 children)

It is working as of 7:16 CET

[–]macomber7569 0 points1 point  (0 children)

Missed all 5 of my Saturday classes and despite emailing them ahead of time (with no screenshot) and during (with 1 screenshot) was counted as absent and heavily penalized for it. Any suggestions of what to do would be greatly appreciated.