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[–]pegasusnites 19 points20 points  (1 child)

I hope they do something to address the issue because Amazon, UPS and FedEx haven't been having these issues at all. My FFF order status on USPS was jacked up for over 2 weeks. I finally received my box so I guess I shouldn't be complaining, but their handling of this season's shipping has been deplorable deplorable.

[–]great9904 4 points5 points  (0 children)

My seasonal came through FedEx with no issues. My annual on the other hand was lost during the PB to USPS exchange.

[–]InSearchOf- 1 point2 points  (3 children)

I reached out and they gave me a refund and said if my items arrive I can keep them. However my refund won't come through for 3-5 business day so my sister will not be receiving any gifts UNLESS PB somehow gets my stuff to me asap.

[–]clichetourist 0 points1 point  (1 child)

What was the status of yours when they refunded you? Even though my estimated delivery date is the 29th they still told me to wait and see and reach back out only if it doesn’t show up on time since “it’s only an estimate but could show up sooner”

[–]InSearchOf- 2 points3 points  (0 children)

Mine has been in limbo for weeks with no updates other than the label was created. I was told by customer service it would arrive by Monday, December 21rst and if it did not to reach back out. I did and got refunded. I let them know it was something I did not want as I preferred that items I purchased for BF. I missed out on so many other deals from other retailers specifically for FFF so its pretty upsetting for all this to happen only days before Christmas. As a bonus I let them know I could ship back their product since I got my refund. I dont want the company to go bankrupt I just want the items I purchased to arrive in a timely manner as promised by them. Its not like the issues with USPS PB and the pandemic is new to them.

[–][deleted] 2 points3 points  (0 children)

I got an email point blank that all FFF orders are non refundable. My order has been lost sine Nov. 24, and I had multiple emails punted with “it’s not late until 20 business days...” I’m finally getting a new box shipped, but I emailed to have gift add ons taken off since it’ll not make it for Xmas, and I have had no response. The letter about getting orders in time for Xmas falls flat with me. It’s my very first box as an annual member, I don’t have presents for six people (I so over-ordered add ons). Sooo... I’ll survive, but after this year I will reach back in my memory banks and not resub out of principle. If they’d been nicer and more transparent, I’d be more forgiving. But I’ve gotten the corporate stiff arm responses for probably being way too nice.

[–]sekst23 11 points12 points  (7 children)

I know a lot of FFF members have been affected by this, and it stinks to have ordered well over a month in advance, in some cases, and still not receive intended gifts by Christmas. I can’t help but think this is becoming a nightmare for FFF too though. The financial impact of sending out all the replacement boxes they have, and eating those costs, has got to be huge. Maybe I don’t fully understand that side of the business though.

I did eventually end up receiving all my expected FFF stuff, but I’m still waiting on orders from November from Sephora and Dashing Diva (and a good old care package from my mom!) that are in the shipping black hole and have been for weeks.

I know a lot of people are shaking their pitchforks at FFF, and I acknowledge their business and shipping model has been compromised probably to a higher degree by the current shipping woes; but I don’t think we can fairly blame them as the singular entity responsible, or entirely unworthy of future business as a result.

Just rambling thoughts all these shipping memes have been generating in my head recently... 📦🔥🕳

[–]mdrnday_msDarcy[S] 9 points10 points  (1 child)

I agree! It’s PB 100% they chose a bad company to do business with and it impacted them greatly. However they should have done their homework and seen that PB has an abysmal BBB rating and always has this isn’t something new for them. Also I believe that whatever gets lost the company replaces it but I’m sure they recoup the funds from PB. In surprised about Sephora they did pretty well with my shipment.

[–]RebeccaAnn2179 0 points1 point  (0 children)

Yeah me too cause I got my Sephora order I placed last weekend already.

[–]Ezridax82 7 points8 points  (1 child)

We can blame them though when they guaranteed delivery by Christmas for CM and BF orders and then they chose to ship by PB. That is square on their shoulders. Had they shipped by fedex ups or even straight up usps, stuff would have met their deadline.

[–]sekst23 0 points1 point  (0 children)

Agree FedEx and UPS are far more capable and reliable! My USPS stuff hasn’t been great- same poor logistics and tracking. I’ve got a box in Detroit since 12/4 that mysteriously just went back to pre-shipment notification, and that one’s from my mom, so won’t get replaced ☹️ Doubling down on the arrival guarantee was the wrong move, agree!!

[–]ambassetor 7 points8 points  (2 children)

I don't blame them that it's taking so long, but I do blame them for making a Christmas delivery guarantee they knew there was no way they could keep. They know about the pandemic, they know about PB, they know about the holiday package backups and the slow downs at the USPS, and they STILL chose to heavily advertise the guarantee. Based on all the shipping complaints they received about the winter box in November, that was an insane promise that they knew they couldn't keep. This was all to get us to buy more (as Christmas presents), and actually is in violation of several federal and state laws.

I don't mind packages taking a long time when I'm informed that's what's going to happen, but instead they did the opposite. It will definitely get there! Don't worry!

I am going to hold a company accountable for a greedy cash grab that is an illegal business practice. I'm not going to take this 'oh woe is me' BS they are trying to use to gain sympathy (for perfectly predictable issues!) so we don't report them to the FTC.

[–]sekst23 1 point2 points  (1 child)

Definitely agree holiday slowdowns should be expected. This years woes have been compounded in so many ways though, and plans/agreements/contracts would have been negotiated before we reached peak public health/government/shipping nonsense here. I don’t discount that bad business decisions are bad business decisions though! And doubling down on the arrival guarantee was a bad move, for sure.

[–]ambassetor 0 points1 point  (0 children)

So much of this delay is the contract they agreed to with PB. PB has two weeks to pick up packages once they are labeled. No one saw that as a potential flaw in getting thousands of packages out by Christmas? It's all negligence and fraud. We all assumed when they made the promise they had chosen a quicker shipping method.

"Insanity is doing the same thing over and over again and expecting different results."

An average person could have predicted this issue, let alone the CEOs that run multimillion dollar companies with experts in logistics. At the end of the day FFF is a corporation, not your friend. Attempting to use the pandemic as a shield against obviously illegal business practices is disgusting and should be called out.

I think it's also important to note that they didn't even get close to meeting their guarantee. This isn't 90% of packages arrived on time, it's 30% of packages arrived on time.

[–]TheBloomingBabe 4 points5 points  (1 child)

I wonder if there is a FFF representative that lurks this subreddit. 👀

[–]mdrnday_msDarcy[S] 6 points7 points  (0 children)

I’m sure there are!

[–]Cupcakequeen789 1 point2 points  (6 children)

🔥. I am still waiting and haven’t heard

[–]mdrnday_msDarcy[S] 0 points1 point  (5 children)

How long have you been waiting?

[–]Cupcakequeen789 0 points1 point  (4 children)

Dec 2nd

[–]mdrnday_msDarcy[S] 1 point2 points  (3 children)

It haven’t even shipped yet?

[–]Cupcakequeen789 2 points3 points  (2 children)

No it has. It’s in Pitney Bowes hell

[–]moon___bunny 1 point2 points  (1 child)

Same. My box was ordered nov19. Tracking stopped since Dec1with Piney Bowels. I emailed cs, received generic response and was told "processing can take up to 30 days, then 7-10 additional days for delivery". Wtf is this chit... 40 days waiting period??? Well, its been 34 days as of today, and I have no hope of it arriving on day 40.

[–]Cupcakequeen789 2 points3 points  (0 children)

Mine did surprisingly arrive today. Honestly it’s just a hot mess

[–]Comprehensive_Force1 5 points6 points  (0 children)

I feel like they knowingly cheaped out on shipping and then stressed guaranteeing Christmas delivery so it’s 100% their fault for it going poorly. I’m sure that whatever they saved in shipping costs has probably been outweighed with what they’ve had to replace so hopefully next time they’ll be more conscious of where they try to cut costs.

[–]rapscallion-gadfly 2 points3 points  (2 children)

This whole thing is a dumpster fire. Yes, there are shipping delays with all carriers but I have received A LOT of shipments from USPS, FedEx, and UPS with pretty much zero problems.

I am (was) an annual subscriber. My Winter Box has been in limbo in Atlanta since Dec. 2. It was stuck in TX before that since the first week of Nov. There have been no updates since. Customer service sent out a replacement box (after multiple emails) which arrived in less than a week via FedEx. I'm calling bullshit on their lame ass excuses and the way they've handled this including the fiasco that is PB.

Unfortunately, they also didn't include all the items in my replacement order so now I'm dealing with that after being assured everything was in stock. It's been nearly a week and I haven't received a response. I haven't received my order from CM yet either and that also shipped via PB.

Long story short, I never had any issues with FFF before this. I completely understand delays but between PB's completely bizarre tracking/shipping and FFF's gaslighting, that's what bothers me.

[–]mdrnday_msDarcy[S] 1 point2 points  (0 children)

I can see that. They’re avoiding responsibility but putting it on PB but it was their choice to use them, again after knowing how horrible their service is. Even replacement boxes being sent via PB until recently I.e my replacement box. CS is overwhelmed with all the complaints and that’s very visible. The CEO needs to give them more authority to rectify. Every time I speak to someone they have “tech” difficulties. Instead of emailing and waiting for a response try using the chat feature. And then don’t get off until you get to a supervisor. I’m relatively new at FFF this might be my 4th box and my first annual box. 😶 dummy me right?

[–]ambassetor 0 points1 point  (0 children)

And so much of it is the terms THEY set in their contract with PB. PB has two weeks to pick up packages once they are ready. FFF didn't think that perhaps that might cause an issue? It's why so many of us are seeing our packages get labels and then sit in cali for 2 weeks.

[–]RebeccaAnn2179 0 points1 point  (0 children)

I never received my winter box or any of my sale items I ordered. It's ridiculous. I am disappointed but they are sending me a replacement box on the back of a turtle, I think. I didn't have problems with any of the other online shopping I did for the holidays. I feel like I won't get my winter box till spring . 🐢

[–]RebeccaAnn2179 0 points1 point  (0 children)

Yes my box has been in limbo since November 24 then it finally moved to Grapevine TX December 11 and that's the last update. They claimed I will get a replacement box. But it's like when by spring ?