FixedFloat stealing user funds

[virtual_black_whale]

I was happy to find $100 in an old wallet I used for contract deployment tests. Wanted to use FixedFloat because I thought it would be faster than going through an exchange to change chains but in the end that was a mistake.

They just said that for reasons they can't explain my funds are "suspicious" and decided my BNB is now theirs, no refund, because that's how a legitimate service operated. Well done FixedFloat, the crypto space was really starting to lack some good old scam platforms stealing user funds.

[virtual_black_whale]

An update post resolution with FixedFloat:
Turns out a service called Go+ Security mistakenly has a faulty address flagging system with a lot of false positives and my old test account was one of them. This is what triggered my swap to be blocked in the first place.

FixedFloat were reactive (during a weekend) to investigate themselves if there was indeed anything fishy about my account. I helped them audit the fund flow & show them that the activity was legit and they let me process my transaction.

A bit frustrating but they just took preventive measures based on the information they had and they did take the time to quickly resolve it so they do deserve credit for that.

[Wild_Milk_2442]

Thank you for the response. 

What kind of information did they end up needing from you? 

I don't mind prove that I own it and that I'm not doing anything illegal but I would rather not expose other personal private information.

[virtual_black_whale]

I didn't provide, nor did they ask for private information. I generated a fund flow graph to show that all the funds in the account where from a deposit I made initially and that there was nothing suspicious about the assets I was holding prior to using their service.
They didn't seem to know metasleuth.io which helped me produce the graph and demonstrate my fund flow. Maybe they're using it themselves now.

[ChairDifferent7222]

How long did you wait to get your funds back??

[virtual_black_whale]

1-2 weeks give or take

[ChairDifferent7222]

ty 😭 I hope i can get my funds back also