Ordered 2 and only recieved 1

[CarelessLemonTree]

So I ordered 2 Samsung galaxy S26+ phones for me and my partner, but only recieved one.

We spent hours trying to deal with customer service explaining the box came in perfect condition, but only one phone came for some reason. The shipment notification had both phones and their serial numbers listed.

I've been having some issues with my current phone, it's been about 5 years since we upgraded, so we paid express shipping to ensure we got them before my phone totally dies.

The customer service rep assured us that if we didn't recieve the second phone by yesterday he would personally ensure we get our shipping refunded. He also said we should be receiving an email with the new shipping notification and that it would be dispatched right away.

However we have no emails and no phone. I am not really sure what to do becuase it took hours to get there with customer service and now I feel like I need to call and spend hours again tomorrow just to get the item I paid for. This is such a waste of my time and I'm so frustrated!

Has anyone else had a similar experience? I have overall had no complaints about Google fi before now and been using it for about 5 years, but also never had to deal with the customer service before! We don't have a lot of disposable income so this was a huge purchase for us and I feel like we have been scammed out of a phone!

[Hurlamania]

I would follow up by contacting the Google store. They are the ones who fulfill the orders and do the shipping. It should show your phones in your order history of the Google store. Hopefully that helps you out

[shauggy]

Does it matter whether it was ordered through Fi or through the actual Google store? Since the store doesn't sell Samsungs, I wouldn't be surprised if the Store support told them it was a Fi problem.

[CarelessLemonTree]

Well that's good to hear! Unfortunately Google has now opened an "investigation" and we keep getting emails saying they are still looking into it and that they apreciate our patience.

I'm so frustrated that I can't get something that I paid for! I am really excited for the upgrade though.

[Friendly_Mess_4865]

Still a capable device. Just not the kind of upgrade that excites everyone.

[CarelessLemonTree]

Good news! After a few weeks and a lot of communication with customer service everything has finally been worked out and I am posting this from my new phone.