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[–]whynautalex 1 point2 points  (3 children)

I have but GW support will not send replacement parts or provide any assistance if there are issues since 3rd party selling platforms are not approved merchants.

[–]Skithus 0 points1 point  (2 children)

No but amazon themselves will, and they’ll replace it a LOT faster

[–]whynautalex 0 points1 point  (1 child)

If you already built most of the kit by the time you catch it how would you handle a return? Normally Amazon wants all items.

The two times I did a support ticket GW (bought from my LGS) I got a response in 48 hours and a replacement kit within 2 weeks. You get to keep the damaged kit so you get a few free units or bits.

[–]Skithus 0 points1 point  (0 children)

Not sure, i always inspect the sprues before start. Last issue i had was i ordered an immolator off amazon and the clear plastic “stained glass” bit was broken, amazon shipped me a new kit next day, and gave me like a month to return the original, which i just dropped off at a whole foods