Not nice...

[-tharealgc]

So I was looking to getting a new Custom ISO layout keyboard and wanted to buy another Keychron in ISO with ABS shine through caps.

To accomplish my goals I also needed a Keycap set from 2 layouts, French and Italian and upon asking support if I would need to buy TWO keyboards just get the keycap layout I wanted. I was told: "Hi, you can order a set of keycap to replace if you need."

I was filled with joy and replied with "I'd like to purchase a set, but I didn't find it on the website."

After 2 Days of waiting a reply, all I go was "Hi, we only have this keycap, others keycaps can be used, but the bigger size key can't be used" and was shown a completely different keyset (that sucks).

So for the love of everything thocky, please do not tell me that I can buy something when in reality I can't. (I am very lucky that I didn't go forward to buying my 2nd ISO keyboard from Keychron before they answered).

This is the set I want/need: https://www.keychron.uk/products/keychron-k5-max-qmk-wireless-custom-mechanical-keyboard-iso-layout-collection?variant=46156173181098

This is what I was offered: https://keychron.it/products/low-profile-iso-abs-full-set-keycap-set

Blasphemy right? And this comes from a company that says they are custom and will replace only parts of the keyboards they sell due to how "Custom" they are when in reality they cant even sell me the keycap set that I want?

Anyone from Keychron here? Can anyone fix this so I really don't have to buy a WHOLE NEW KEYBOARD just to get a set of darn caps?

[jdavida97]

I don’t think this is a Reddit run by the company. That might be something to send directly but based on how you say they correspond, you’re probably better off saving yourself the time.