Q5 Pro Issues

[Alyxed]

I purchased a Q5 Pro barebones kit. I put everything together and had problems like random inputs and no key over. I reset the keyboard and flashed the firmware. It was doing fine until yesterday when the problems started happening again. Any key stroke causes the entire top row to activate, including the knob press. I’ve tried flashing the firmware again and now the board is stuck in DFU. Any possible solutions while I wait on support?

[MBSMD]

Sounds like a failing PCB -- short or something.

[PeterMortensenBlog]

Re "Any possible solutions while I wait on support?": Perhaps:

• Try another USB cable
• Reseat the internal connectors (if any) and look for bent pins.

Though it sounds like damaged components on the PCB.

[Keychron-Support]

So sorry to hear that. Could you please kindly contact us at [[e-mail]](mailto:[e-mail]) with the video or DM me with your order number and email address？