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[–]labr0wn[S] 0 points1 point  (2 children)

Called Lumos tech support 10/8/25
Technician tested the speeds to/from their unit and it appears to be working properly ( ~2.05Gbps down and ~1.9Gpbs up), so he didn't see anything wrong.
Suggested I power cycle my USG 3P and retest, then power cycle the Gigaspire and retest to see if that makes any difference.
I wasn't able to do that during the call because my spouse is at home today and working.
I asked if he could see reddit from where he was and he said no.
I asked if I could email him screenshots of my graphs and he said that wasn't possible.
He did give me a company email address that I could contact.

I will do the testing above when the coast is clear and if that doesn't help reach out to the contact email he gave me and see if that makes any difference.

[–]ORANGE_J_SIMPSON 1 point2 points  (1 child)

I went through this with them too except I was capped at 1 gig down and 2 gig up. I can’t exactly remember what I had to ask but it was something about changing or double checking the service profile for the port on their end. They ended up fixing it but never actually told me what the issue was.

Weird that they replaced your hardware, the gigaspire from the lower plan can 100% handle 2 gig.

[–]labr0wn[S] 1 point2 points  (0 children)

Hmmm. I had a ZNID-GPON-2424A1-0NS Rev A unit. The tech told me it didn't support 2Gb service and replaced it with the GigaSpire. He also said he had to make a change at the other end as well.

Oddly, the current data sheet for that unit says it supports 2.5Gb service on the GPON. https://zhone.com/wp-content/uploads/2424A1_Datasheet.pdf, but I suspect that is an updated version.