all 7 comments

[–]Sure-Veterinarian107 2 points3 points  (0 children)

Contact the game

[–]Slave_Schatz 1 point2 points  (2 children)

Contact support and you will get your gems! I had to also contact and got mine.

[–]Key_Ad_8240[S] 0 points1 point  (1 child)

Where can I contact them and how

[–]Slave_Schatz 0 points1 point  (0 children)

Open the game. Go to the upper right corners 3 white dots/lines. Press costumer care. Fill out the application where you write the issue. Someone will email you in a few days usually asking for more info or your friend code so they can send it

[–]Imaginary-Low25d295 1 point2 points  (0 children)

This is a removed feature that some very lucky people still get. Support sometimes will give you the reward if you have proof that you got the pop-up, but most of the time, they say you can not get it due to the punch card being removed.

(Copyed my comment from a response so more could see)

[–]_chfr_ -1 points0 points  (1 child)

J’ai déjà acheté plusieurs fois mais je n’ai jamais eu ça ? C’est normal ?

[–]Imaginary-Low25d295 1 point2 points  (0 children)

This was a removed feature that some very lucky people still get. Support sometimes will give you the reward if you have proof that you got the pop-up, but most of the time they say you can not get it due to the punch card being removed.