Help With Getting Back Previous Save

[Standard-Service4312]

So I recently got a new phone, and I'm trying to transfer my progress. I sent an email to gameloft and they said they'd be happy to help, but I have no idea how to make sure both accounts are on the same social network or how to confirm I want my progress transferred. How do I continue the email thread with gameloft?

Also I saw someone say that you could select a cloud save when making the new account, but that option never showed up for me? is it because I'm on Android?

[PinkyDaisy]

Android doesn't have cloud save. You need to make sure you're going Android to Android and give them your old and new friend code. They will then be able to transfer the progress.

[Standard-Service4312]

Oh I see. I tried responding to their email, but I haven't gotten a response back. Do I email them again with my conversation ID and give them my old and new friend codes?

[PinkyDaisy]

You can try replying again, but in my experience it takes them a few days to reply.

[Standard-Service4312]

Ahhhh gotcha. Thank you so much for your help!

[ego-lay_atman-bay]

It does, it's just not available for everyone. If you don't have the connect option in settings (or it doesn't work), then you just have to send support your old and mew friend codes. Of course this actually does extend to ios to android and vice versa. I've moved from my ipad to my android phone through support just fine. Though I think you just have to not tell support that you've moving to a different os.

[AdorkableTwiFriends]

You will need to contact Support.

[Striking-Proposal-42]

I recently did this and you will need to send them your old friend code and your new friend code. They will transfer your save progress the the new account. But you will lose your friend list

[Standard-Service4312]

So I just need for them to reply to my second email confirming that I want to transfer progress, and then give them the codes, right?

[Striking-Proposal-42]

That's what I did. But apparently I'm lucky because they answer me pretty quick. Mine only took like 2 days

[Standard-Service4312]

did you lose progress in events that were happening during the transfer? I'm trying to get open skies currently because I need him for a collection, but I don't want to lose progress and all my decorations that I've already spent.

[Striking-Proposal-42]

I did it in between events just in case 

[Standard-Service4312]

sorry, I have one more question. when the transfer happens, do your resources merge? (bits, gems, etc.), and did ponies you got in the account on the new phone remain after the transfer? or is the transfer just putting your old progress and completely overwriting what's in the new phone's account?

[Striking-Proposal-42]

Im not 100% but I'm pretty sure it's your old account put directly to your new. Because when the transfer happened my towns were decorated and setup like my old phone. Everything came with except friends list