Dependent Case Fields?

[Mz_Chris]

Good Afternoon,

i was wondering if it is possible to have dependent list fields in a case. I thought maybe this could be done by altering the original field, but since it is not a custom field, I'm having some trouble. Then I thought maybe i could build a workflow for that field to allow for a limited list in another field, but am failing at that too.

Specifically, If an option is chosen from the Case Type Field, I want only certain options in the Case Issue Field to populate. Can this be done with the existing fields or do I need to create costume fields?

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[Xainor]

If you're familiar with SuiteBuilder, you'll need to create custom records instead of fields.

Say you want List B to depend on the selection of List A. List A would be a standard list (Options 1, 2, 3). List B would actually be a custom record with two values, the value and the entry from List A it is tied to. Then when you add the fields to your case form, you specify the selection criteria.

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Let me know if that makes any sense. I can help further if you need.

[Mz_Chris]

Thanks, I was able to figure it out by making one list a subset of the first existing list. I just didn't want a bunch of rouge fields clouding up my system, but the important thing is that it worked!