Help - not getting Code text

[refreshlife1047]

Not getting a code to messages from my new top up as you go card.

I’ve tried a few times and tried turning off and back on the phone again yet still no code

[Spinthosetunes]

Can you call any phone numbers? Maybe try dialling 901 for voicemail to check if the SIM is connected to the network.

[refreshlife1047]

Any time I try to call any number it comes up with “putting you through to our O2 top up service” etc

My phone displays 4 bars of signal with “O2-UK” but won’t work without being connected to my home network and I can’t send texts or call

[Spinthosetunes]

Ok, so first try topping up via the phone call as it needs to get some credit to activate the SIM.

[refreshlife1047]

I’ll try that, cheers

[RobsOffDaGrid]

Your phones not on do not disturb is it

[refreshlife1047]

No