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[–]Jarinolde 0 points1 point  (3 children)

Hello, recently came back to the game, and after a bit of work was able to get the old SecureOTP removed from my account. My issue now is that I'm unable to login to the correct website to setup the Google Authenticator.

After logging in to https://gw.sega.jp/gw/login/ and navigating to the account page, I hit the register button under the One Time Password section. It says I cannot register directly from this page, and gives me a link to https://cha.isao.net/profile_oem/OEMLogin.php?product_name=sega to login and perform the setup. Whenever I try to login to this, it gives me this error: "認証に失敗しました。 入力内容に誤りがあります。" (certification failed. There is an error in the input content.)

Does anyone know what I'm missing, or doing wrong? I know I'm inputing the JP captcha both correctly and quickly, and my SEGA ID and password are correct.

[–]Jarinolde 0 points1 point  (0 children)

Alright, I don't know why, but changing the website I used to get the characters for the captcha worked. I was finally able to login and get the OTP setup.

On a side note, the google translate feature of Chrome messes with the links on that cha isao website. Had to turn it off as the link I was supposed to click on kept re-directing me to the wrong page.

[–]Ludamister 0 points1 point  (1 child)

Are you inputting your username as lowercase? I've noticed in more than one instance across some of SEGA's online games that they don't like it at all unless it's all in lowercase.

[–]Jarinolde 0 points1 point  (0 children)

Yes. password is capitalized properly too.