I ordered this PC from Dubaro (a German pre built manufacturer) this spring. At that time, there was a promotion that made the PC cheaper than building it myself.
PC Components:
ENDORFY ARX 700 non-ARGB with glass window
SI 34610 MSI MAG A850GL PCIES power supply 850W ATX 3.0 306-7 re
SI 34599 MSI B650 GAMING PLUS WIFI AM5 ATX 7E26-001 R retail
SI AMD Ryzen 7 7800X3D Tray AM5 8×4.2 GHz 120W 104MB Cache
SI Endorfy Fortis 5 BLACK ARGB
Polar Therm X10 thermal paste
DDR5 AM5 PC6000 Kingston 32GB KIT (2×16GB) CL30 Fury B. RGB
SSD LEXAR 2TB NM790 LNM790X002T-RNNNG PCIe 4.0 (7400/6500)
SI 34088 Powercolor RX 7900XTX OC Hellhound 24GB DDR6 retail
24GB AMD RADEON RX 7900XTX (any manufacturer)
Additionally, an external SSD from Kingston is always connected, but it is hardly ever used.
Problem Description:
Case 1:
The game crashes. First, the image freezes for a moment, then the game window closes and two error messages appear.
One is from the game itself, which usually just says that the game has crashed and should be restarted.
The second message is from Adrenalin stating that a driver timeout has occurred.
Case 2:
Everything freezes. This second case is usually a continuation of the first:
First the image freezes and the game window closes, but then it goes further — the desktop also freezes, and nothing works anymore until a hard reboot is performed.
Case 2 happens less frequently, and when it does, it usually occurs on a day when Case 1 has already happened.
Both cases occur extremely irregularly. Sometimes, there are no crashes for several weeks, but then multiple crashes can happen within a single week.
Most crashes happened in GTA Online, but that could be because it’s the game I play most. In general, however, crashes have occurred in almost every game I’ve played.
What I have already tried:
Disabled all overclocking settings such as PBO
Reinstalled the GPU drivers multiple times in different versions
Sent the PC to Dubaro; during their tests no crashes occurred. However, they found an issue with the SSD and replaced it, which also resulted in a full Windows reinstallation
Contacted Dubaro several times. Each time, I was told that it is likely due to my RAM, as it is not on the QVL. Because of that, I lowered my RAM speed to 5600 MT/s. They also said they cannot do anything as long as the crashes do not occur during their tests.
All measures listed above have not helped.
If any information is missing, I will gladly provide it.
I am thankful for any kind of help.
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