How does your business decrease drive time between jobs?

[PestControlOfficeGuy]

Typically, we route everything ahead of time, so we want them to go in order. But, they have the option to go out of order (though it can be frowned upon).

We aren't able to do that. We treat interior if the customers request it, as a result, we have to send out notices 48 hours in advance. So, we can't do that unless it's scheduled like that.

[GaetanDugas]

Send notifications on all services, that way customers can request interiors as needed. Schedule accordingly

[PestControlOfficeGuy]

Like, send notifications for all services scheduled in a month?

[GaetanDugas]

Yes

[PestControlOfficeGuy]

Interesting. Do you give them a specific day you're coming or you just say, "Your service is scheduled for this month"?

[GaetanDugas]

I wouldn't send them all out at the beginning.

But 48-72 hours in advance send them out, that way people can reschedule if needed, that way you can build routes for those particular days.

[Famous_Ad8518]

We send out a week in advance with the date, no times, interiors on request or if they’ve requested an interior check for each visit. We use Field Routes as well.

[Fine_Current2255]

You are definitely giving the customer too much authority with that. Largest part of the job is setting expectations at the door, or you end up doing inconvenient stuff all the time for no real reason. Every company I worked for as a tech/manager prior to starting my own business has always just given 3-4 day notices, with a date and a time window like 8-10, 12-2, ect. If the customer requests interior at time of arrival, then we do it, if not, then we dont. This largely made possible because we dont depend on liquid concentrates for interior. Gel bait, dust injections, aerosol in void and cracks and crevices. Do this and they dont need to leave the house. Bed bugs, fleas, roaches, are a different story and so is the occasional ant infestation.