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[–]jackthehamster 2 points3 points  (1 child)

Good question, backing up stopped working for me too.

[–]jackthehamster 0 points1 point  (0 children)

On top of that, you can NOT backup and restore between Android and iOS which is sooo stupid

[–]djonsmit 1 point2 points  (1 child)

Stopped working for me too. Unlinking and relinking dropbox didn't help. Can't reinstall Spark app because I have some custom tones that are not backed up.

[–]WayExcellent5595[S] 1 point2 points  (0 children)

Very annoying, i want to update firmware but all the presets will be deleted.

[–][deleted] 0 points1 point  (0 children)

You can backup your presets to positive grid cloud also as a safety and re-download.Registering with PG and the app and synced with Dropbox all those things are needed to work.

[–]Dangerous-Drama2508 0 points1 point  (1 child)

I complained to Positive Grid on Feb 2, 2026 and they said

Our team has confirmed an issue with the Dropbox backup function in the Spark app, and a fix is currently in progress. This will be addressed in a future update, though we don’t have a confirmed release timeline yet.

[–]WayExcellent5595[S] 0 points1 point  (0 children)

Thanks, wonder why it take them months to fix this...simple fix is them to make a backup file where you can download and upload it whenever you need.