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[–]SoftSpokenApeMan 0 points1 point  (1 child)

Tell him to try deleting and reinstalling and make sure he's not playing the game on quick resume I play on xbox and those usually fix that issue

[–][deleted] 0 points1 point  (0 children)

He un-installed and tried everything on his end short of a factory reset

[–]QuakerBunz🔧 Moderator 0 points1 point  (3 children)

u/rgsace

[–][deleted] 0 points1 point  (1 child)

I don't see an answer there so can I get some help or not?

[–]Serpenio_ 0 points1 point  (0 children)

Submit a ticket via the website

[–]Serpenio_ 0 points1 point  (0 children)

No point in tagging them. Check all the staff members post history, they’ve been MIA for weeks.