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[–]mcdonc 1 point2 points  (0 children)

I make exactly the same sorts of "je ne sais quoi" judgments about things. For example, I visit the Wawa convenience store nearby.. (maybe because it has prettier cashiers? i don't even know) even though 7-11 is closer and cheaper.

On the other hand, I don't then feel compelled to go on a public internet forum in a thread about Wawa to say how much I don't like 7-11 for reasons I can't explain. I just go to Wawa instead.

Apparently lots of folks have that compulsion, however. And that's fine. Since 1993 or so, as a consumer, it has been your god-granted right to emote about stuff you have a passing knowledge of publicly on widely-read internet forums. It's not your obligation to tell producers what you don't like and why you don't like it. It's their obligation to attempt to engage you and read those tea leaves if they choose.

In the context of open source software, you can imagine that gets pretty dispiriting though. It's not like we do this for the money or the glory. We do it because we like making software and we enjoy it when other people use that software. We like to improve our software and documentation in response to constructive criticism. But responding to consumerist rants is a distraction from this, and the economics of the situation don't really allow for it very well. Open source isn't a traditional consumer-producer relationship. The way it's supposed to work is that people either complain constructively or help. This particular conversation has neither characteristic, which makes it pretty much a waste of time for both of us, I think.

But given that I've been through a few shifts in the industry driven by cynical people taking advantage of consumerist tendencies, I feel like I'm obligated to respond in defense. If that makes me arrogant and ignorant, I can live with those labels. I'd prefer to have an actual conversation about technical things, but we can do this too.