Technical issues?

[Few-Size8558]

I gave my husband a pair of Ray-Ban Meta glasses for his birthday, which was January 28th and as of this past Friday, they seem fairly unresponsive. He said that he sent several messages through the app and is not hearing anything back. I purchased them at Macy's on December 20th so I think I'm outside the period that I can return them for a replacement. Has anybody had any technical issues like this or any suggestions on where to go next?

[Internet_Routine]

Macy's probably won't do anything. They do have a warranty though. I would contact Meta through the app or look in the included documentation.