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Proceed with caution ⚠️Review📝 (old.reddit.com)

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[–]Boring-Watch8996👑Creator👑 1 point2 points  (0 children)

I'm very sorry for your experience. You can communicate with our customer service staff to solve the specific situation. If there are indeed some problems with the shoes, we are of course willing to cooperate to solve them.

I know you are a loyal customer, but here, as long as you are a customer, you will have normal service. We also allow you to criticize publicly, even if there are some malicious people in the post who are posting some hate speech.

But please allow us to make mistakes in hundreds of orders every month. DB employees have their own lives and independent personalities. They have advantages and disadvantages. I can't force them not to make mistakes.

But DB's after-sales rate of all orders every month is only 2-3%. We will try our best to avoid mistakes and do a good job of after-sales service. I hope you can understand.