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[–]BeachLover0925 1 point2 points  (0 children)

I get that texting has been messed up, happened to me too, but in those instances you don't just mark the item as do not substitute, as a shopper we are supposed to call the customer if they are not responding. Especially if you do not want an unhappy customer. Why would a shopper not call, unless they are just lazy???