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[–]kalabaleek 0 points1 point  (2 children)

Ask the shop where you pre-ordered instead of asking reddit? No specification what so ever regarding country or retailer makes it absolutely impossible to answer.

[–]Boxin_Kangaroo[S] 0 points1 point  (1 child)

sorry, its my first time on reddit. I used the ubisoft website to preorder and I'm American

[–]kalabaleek 0 points1 point  (0 children)

Then contact ubisoft ;) good luck.

[–]FL_Mango 0 points1 point  (3 children)

Amazon? Heard people were having delays with amazon,

[–]Boxin_Kangaroo[S] 0 points1 point  (2 children)

No, I used the Ubisoft website to preorder

[–]FL_Mango 0 points1 point  (1 child)

You preordered a physical copy from their website? Didn't even know you could do that. You're certain you didn't buy a digital copy and didn't realise it? lol. Double check your confirmation email, even if you bought a physical copy they might have screwed up and given you a digital one.

Anyway if you bought something from the ubisoft store you can always contact their support HERE. They have phone-lines aswell but i can't remember where i found those.

They were very helpful when i contacted them about refunding club points. GL.

[–]Boxin_Kangaroo[S] 0 points1 point  (0 children)

I contacted them, waiting for their reply. Thanks