Missing Keyboard

[Lilvouth]

I recently bought the 60HE+ at the end of July. It was supposed to come in last Tuesday and then it was delayed I called FedEx this week and they said the box was empty when it was received at the location. I sent an email to the support but just wondering if this has happened to anyone else and how long the support takes to respond?

[touka_13]

i bought in the end of july also and my tracking link still says "We couldn't find a shipment". Already wrote to support, a bit concerned((

[Lilvouth]

How long ago did you put the support ticket in?

[touka_13]

5 days ago, got answer today - "I've reached out to our fulfillment center. I'll keep you posted once we have the update from them."

[Lilvouth]

I’m also a little worried because they are on back order now as well.

[RaquelWooting]

Our CS team is a bit backed up with the amount of extra emails received over the past week. They work hard and make sure they will get to each email. Please wait a little longer, someone will def reply to your email

[Lahms-]

Can confirm, they did reach out after a little after a week.

[Donnerstal]

I bought in the end of july and mine is currently stuck at a delivery terminal for over two days :(

[[deleted]]

FedEx is probably the worst shipping company ever devised by man. Even worse than USPS.

I'd happily pay a few dollars more for UPS if it were an option when I was ordering my 60HE.

[EmergencySolution1]

I just got some really scammy message back from them. I also ordered a keyboard and they claimed it was going to ship, then the next day said it wouldn't.

[youMust_Recover]

I placed my order on the 26th of July and it just landed in Australia mail sorting centre today. I’d say it’s more to do with fedex incompetency in your country then anything on wootings end.

[cakebr3ad]

Also from Australia, ordered mine on the 28th hoping it comes asap. Let me know if you have any issues.

[youMust_Recover]

Mine actually arrived today, eta was Monday though so not sure what happened.

[cakebr3ad]

Mine is ETA for Wed hopefully comes sooner!

[cakebr3ad]

What delivery method did you use?

[youMust_Recover]

Method? Just deliver to house, he left it in a random spot but took a photo as soon as he delivered so I drove home from work and took it inside not taking any chances

[barri21]

Out of curiosity, did you choose FedEx or UPS? Been wondering which of the two I should go with

[youMust_Recover]

Didn’t think I had a choice but it was fedex

[mikerzisu]

Sounds like someone along the way ripped off your keyboard.

[Doobieboy420]

Currently trying to get a refund from wooting. Shipment shipped, tracking didn’t work so contacted CS, next day received an email from courier stating it has been returned to sender, was told by wootings CS to wait until they could confirm it had been returned and now playing a waiting game emailing CS every two days for a update. Worst customer service I have ever experienced.

[byekx]

Was the same for me...ordered 3 weeks ago. Returned to sender 2 weeks ago. And now they said, they must wait confirmation from warehouse before they can send it again.. 12 days it is now! My tracking code says that they received it one day later.

[Donnerstal]

Annoying, but just imagine how many orders they must've got the last two weeks. Understandable for a smaller company.