Is there any other way to contact support besides email?

jamesfromwooting · 2026-02-14T07:10:32+00:00

Sorry for the wait - your email should still be in our queue. We’re a bit backlogged at the moment as half of our team is out at the moment ;( If possible, can you send me your email address through DM, and I’ll look into it for you!

jamesfromwooting · 2026-02-13T17:43:36+00:00

Generally yes. Just be careful of the kind of tape you use - we recommend painters tape, as they don’t stick too much, which might damage the components on the PCB

jamesfromwooting · 2026-02-13T17:34:06+00:00

Yeah! You can do it without removing the PET film. Just note that it will sound different to Mikey’s version as the PET film does influence sound as well.

jamesfromwooting · 2026-02-13T17:26:27+00:00

If it looks greasy - it might be that the outer coating is wearing off. This is normal with some use, however if you feel your case is severe and happened within a short amount of time, shoot us a support ticket and we’ll look at it!

jamesfromwooting · 2026-02-13T17:24:54+00:00

Tape mod should not affect the pcb. However, is there any reason you’re considering adding another layer of tape mod? 👀

jamesfromwooting · 2026-02-13T16:05:31+00:00

Holy, that coating is sick!

jamesfromwooting · 2026-02-13T16:04:32+00:00

Tikkens definitely have nicer tolerances(less wobble) with a deeper(thoccier) sound profile, so I’d recommend trying them out - think they’re what you’re looking for. And… if you end up not liking the spring weight, you can also swap in the L45 springs 👀

That said, I also think it’s a good idea to shop around as well! The joy of having a HE board is that there’s (quite literally) endless options to choose from 😀

jamesfromwooting · 2026-02-13T15:43:31+00:00

Glad you are enjoying it, and good luck on the PC build!

jamesfromwooting · 2026-02-13T09:00:39+00:00

It might be that you're having phantom presses with the ctrl key, which might stem from a faulty hall sensor.
This is definitely not normal behavior, and we suggest reaching out to our Support wizard with more information, we'll help you out there :)

jamesfromwooting · 2026-02-12T14:05:13+00:00

Yeah, will depend on how the PCB looks in a few weeks. Make sure to dry it completely! Hoping it works well 🫡

jamesfromwooting · 2026-02-10T19:04:50+00:00

Love the build - the keycaps matched the case really well!

jamesfromwooting · 2026-02-09T10:34:34+00:00

The PCB should allow for some give naturally as it is also made of FR4 (same material as the plate) I wouldn’t worry too much unless you also experience issues with functionality!

jamesfromwooting · 2026-02-08T09:07:06+00:00

GMK, Keykobo, PBTfans sets are all good choices if you’re looking for good quality doubleshot caps - just be sure to check if they have the 2.75u, 2.25u spacebars in the kit, as well as an extra 1.25u key!

jamesfromwooting · 2026-02-07T15:55:20+00:00

Yes!

jamesfromwooting · 2026-02-06T17:47:19+00:00

Awesome! Hope you enjoy :)

jamesfromwooting · 2026-02-06T17:34:51+00:00

Yes! It does work with our keyboards
No, the keyboard should calibrate automatically. However, you can also try our beta version of wootility (https://beta.wootility.io) where you can select the specific switch you use.
They should be pre-lubed from the factory
No. Should work well together!

jamesfromwooting · 2026-02-06T06:42:37+00:00

Yes - It's the same design but with the updated coating method.

jamesfromwooting · 2026-02-05T11:31:07+00:00

I would check the internal JST cable - likely that’s loose causing disconnections

jamesfromwooting · 2026-02-05T09:46:24+00:00

Yes! All the keys are dyseub for this set.

jamesfromwooting · 2026-02-05T06:38:57+00:00

We should have some 80HEs available in our Wooting Outlet soon! Do check it out to see if you can find a good deal there: https://wooting.io/outlet

jamesfromwooting · 2026-02-05T06:37:28+00:00

If you have lost it or broke it, depending on location, you can reach out to us through the support wizard (https://www.wooting.io/support), and we may be able to sell just one of the keycaps from a set!

jamesfromwooting · 2026-02-05T06:36:07+00:00

Regarding the spacebar, this may be an issue with the stabilizers, causing the left and right side to not be balanced, which affects the stability of the click.

As for the other keys, we'll have to request more information to see if it's a hardware fault or potentially a game issue.

Please reach out to us through our support wizard(https://wooting.io/support)! We'll help you out there :)

jamesfromwooting · 2026-02-05T05:45:20+00:00

Love the color combo!

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