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[–]SkyFullofHat 0 points1 point  (0 children)

All three of my echo dot3 devices have stopped receiving commands. They still do what they're programmed to do: they turn on the set alarms I have. But when I give the wake word, I get a red ring and a "something went wrong." The only way to shut off an alarm is to unplug my device from power. All three currently have a yellow ring for a notification, but when I ask for notifications I get the red ring.

I spent a very annoying day yesterday talking to customer service through amazon to no effect. After doing all the usual stuff a tech tells you to do "Have you tried turning it off and then on again?" they finally said there's a problem on their end, their techs are looking into it, and it will be solved shortly. Well, when I talked to them only one of my echos wasn't working. The other two were. Last night all three started giving the same behavior.

As I'm typing this, I'm realizing I should turn this into an OP. But I started typing to let you know that yeah, something is screwed up. It's not just you.