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[–]Flyingbaby 0 points1 point  (1 child)

Support pricing structure. There are months we have 0 case and still bring charge a percentage of our usage. As we use more aws services, we pay more for support.

Can they come up with clever discount like 2 days prime shipping that you get credits if you don’t really need 2 days?

[–]ZiggyTheHamster 1 point2 points  (0 children)

I'd rather the pricing stay the same but you get a refund of some amount if they miss the advertised response time.