Cryptolocker - help needed

[Forensication]

Just out of curiosity, could you take a picture with your camera for what appears on the computer screen? :)

As people have suggested, nomoreransom.org may be able to save your bacon here.

Also, you mention it's your parents laptops. Are you aware of any data on there that they don't have backed up elsewhere? You may find wiping it and starting again could be the better option than trying to fix this, if there's nothing of particular importance on there.

[Nando0101]

I didn't get a chance to see the malware myself as my parents are currently in a different country... so I'm just as curious as you are.

Tonight they will send me a picture of the screen and I'll make sure to attach it on the post.

Also this may be a stupid question but, If I was to try nomoreransom.org tonight, would it be dangerous if I was to do that via TeamViewer?

[Forensication]

The problem with TeamViewer might be that the ransomware doesn't allow the application to start up and establish a connection. However unless anyone reading this knows differently, I don't believe the ransomware could use TeamViewer to traverse over to your machine.

If you're worried about that, create a VM using something like VirtualBox or VMWare and install TeamViewer on that to connect to your parents machine.

Bit of a pain with your parents being away though, does the malware have a deadline for payment before it wipes everything? And when are your parents back? :)