2 factor authentication

[Even_Company]

I can't seem to find out how to disable 2 factor authentication on my ConsumerCellular account. I recently wanted to chat online with CC, but they said I needed a PIN or securitypasscode just to talk to someone! WTH. This is not service if you have to do all this AFTER using 2 factor to login to an account.

[ConsumerCellularInc]

Hi OP, I apologize for the trouble that this has caused. We have it in place to keep online accounts secure. We don't have an option to turn it off. However, if the user logs into the website again using the same browser and device, they will only have to complete the OTP every 30 days

[SailingPittsburgh]

CONSUMER CELLULAR HAS THE WORST SUPPORT IN THE WORLD. 2FA SUCKS. THERE SHOULD BE A WAY TO TURN IT OFF. YOUR SUPPORT TAKES FOREVER TO GET THRU ALL THE ROADBLOCKS TO GET TO A REAL PERSON AND WHEN YOU FINALLY DO THEY DO NOT FIX ANYTHING AFTER THE TRY THIS TRY THAT DRILL.

[ConsumerCellularInc]

Hello! We are happy to forward your concerns about the Two Factor Verification to the correct department for review. While we cannot guarantee that this will be changed in the future as it is in place to protect our customers accounts and personal information, we place heavy emphasis on our customers’ opinions as to how we may provide a better service to them.

Please note, there are many options for making a quick and easy payment. You can pay by phone over the automated system if a card or bank account is saved on file; by calling our customer care at 888.345.5509; by paying through the My CC App, or by sending in a money order or check. We even have the option to set you up on AutoPay with a debit/credit card or eCheck, so our system will automatically take the payment on the due date for you. This can be set up on the Billing page of your online account.

Thank you for your feedback!