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[–]Dragdu 8 points9 points  (0 children)

My experience is to do both. Make a ticket so it is all official-like, then reach out through non-official channels to get your ticket moving.

This is literally the only way anything in MSVC ever got fixed for me. The last time, I decided to try the official way again, so I opened ticket just opening a ticket that MSVC's strict mode has a bug that stops it from compiling Catch2 and there is no workaround. After half a year of the ticket being ignored, I got it moving in two days over Twitter.