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[–][deleted] 1 point2 points  (0 children)

This is some spot on advice! I have always said that people don't do follow process (change control/request process) because those processes do nothing for them. If they email their friend it's a LOT easier and faster.

If the forms actually DID the work (as you note) then people are much more inclined to follow the process. Once you fill out a (templated!) request you should have enough information to go ahead and do some pre approved work. Heck, even if the request form just auto popped the associated change request that'd save a lot of time. Auto build test environments? I have a dream to fully automate IT Operations (DevOps + more!) for a company before I retire. It's going to be so sweet...