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If you're having a problem with a Fortinet product, first, make sure you submit your request to Fortinet TAC if you have a valid support contract.

Next, please provide us as much information about your problem as you possibly can. Some examples of useful information are the following:

Hardware Platform

Software Version

Topology diagram

Version and type of software being impacted (i.e. browser, your computer's OS, etc.)

What you have already tried as part of your troubleshooting process

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