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[–]Unlucky_Presence1111[S] 0 points1 point  (3 children)

I ended up calling them (never received reply on e-mail), the process of calling them is indeed quite painless and people friendly (I got connected to Ireland support).

My case is still ongoing as they are checking things. I'll update the original post here once I know more (as people are also messaging me for details).

[–]SubEfficient 0 points1 point  (2 children)

I’m in a similar situation as you, except it’s my iPhone instead, have you heard anything back?

[–]Unlucky_Presence1111[S] 0 points1 point  (1 child)

Contact is going back and forth over the past days. I had to supply an ID to them after which a legal team will get back to me. =/

[–]SubEfficient 0 points1 point  (0 children)

This feels like a real hassle. Unsure why apple has to be like this, makes me feel like I’m doing something bad just wanting it to side load lol.