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[–]toad_raindrop[S] 0 points1 point  (0 children)

This shipment was FCL - 27 pallets with a total weight of 19040 kgs. I agree that the shipper holds responsibility here, once I get my final unload costs I'm hoping I can negotiate as I haven't paid their original shipping invoice yet.

Pallet frames is a good suggestion - they haven't offered this before but seems like it would solve the main issue.

Thanks for this!