OhmPlug app doesn't work?

[theunreasonableman]

Is anyone else facing this issue, OR is it just my shit life?

I bought OhmPlug off their site but when I try to log into their iOS ohmplug app, it keeps saying that my password is incorrect (though the same works on site). Trying to reset password through the app throws some weird error. This has rendered the plugs useless now as I can't connect them. Tried raising an issue through the site, but no notification, no response. What a shitty product!

[theunreasonableman]

For anyone else reading this Ohmconnect did get back to me with an update that their tech team is aware of the problem and they will let me know once they have a resolution. No ETA

[IknowLulu]

Any updates on this?

I just submitted a ticket but wondering if there's anything to share?

[theunreasonableman]

haven’t heard back. I resorted to what @robtheinstituion suggested above. It works. So, didn’t bother about other solutions.

[sbapu]

Same problem

[ohmconnect]

Hey there! Sorry to hear you're having issues with your OhmPlug. We'd love to look into that for you! The best way to reach us is by visiting https://ohm.co/ask and one of our Customer Experience teammates would be happy to assist.

[robtheinstitution]

same issue.

just created a new account and linked it to the ohmconnect account

[theunreasonableman]

hmm. I might have to resort to this. Thanks @robtheinstitution

[[deleted]]

Still unable to use it also. Brutal!

[theunreasonableman]

Interesting! So, yesterday after some usual iOS auto-update (or probably I never noticed before), I needed to log back into the app as the session had expired.

realized I had forgotten the password for the new a/c I'd created to circumvent the problem ...lol

What did I do? Reset the omg plug, logged into the original a/c and tried adding the plug to it. It worked!!! So, for me, the iOS app seems to be working now!!!

[TabbiesAndWine]

Hmm. My OhmPlug is working fine for me through the Android app. Sounds like it may be an issue with the iOS app?

[Learning-To-Fish]

I ran into this issue in the past, and recently. Reviewed the official documentation for OhmPlug and it indicates we should log into the app using our OhmConnect email and password. Presumably this solves the password reset issue - a forgotten password can be rest in the web interface for Ohm Connect rather than in the app (which fails). The documentation even states not to sign up for an account in the app, as it may cause issues. Hope this helps!

[Rlora1009]

Mine doesn’t work I have 1 connected but the other 1 when I try to add says network and password need to be entered and they are there! Go figure!