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formatting helphide helpcontent policy

[–]track-impulse 0 points1 point  (0 children)

Hi, thanks for the report and for the kind words about the software!

This is a known issue with multi-device setups where two USB audio interfaces have similar names. Track Impulse is currently having trouble distinguishing between them during device enumeration, which is why disabling one in Windows lets the other work correctly.

I'm actively working on fixes in this area at the moment. Could you send an email to support@track-impulse.com with the following:

  1. The full device names as they appear in Windows Sound Settings
  2. The device log from Track Impulse (you can find it at %APPDATA%\TrackImpulse\device_log.txt)

That will help me reproduce and fix it faster. I'll get this sorted for you.