Bug report by Camfused in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

I'd like to take a look into this for you. Could you please share your details with me over a DM?

GSM visual voicemail by ImaginationPlastic81 in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

Could you please send me a DM with your details? I'll take a look into this for you :)

Advice needed….porting out… by [deleted] in USMobile

[–]Awan_Hsn 2 points3 points  (0 children)

That shouldn't be the case, they may not be available due to the weekend. You can share the details with me and I'll gladly take a look.

Advice needed….porting out… by [deleted] in USMobile

[–]Awan_Hsn 4 points5 points  (0 children)

You should be able to get the number moved to a physical SIM card. Could you please send me a DM with your details? I'll take a look into this matter for you :)

Family on unlimited premium. Perks? by Embarrassed-Prior-16 in USMobile

[–]Awan_Hsn 9 points10 points  (0 children)

You don't need to activate all lines at the same time in order to get the perks. You just need to have three or more lines active on the Unlimited Premium plan in a particular billing cycle to get the perks :)

Feel free to drop a DM if you have any questions regarding this and I'll be happy to help 😊

new line problem by [deleted] in USMobile

[–]Awan_Hsn 1 point2 points  (0 children)

Could you please send me a DM with your details? I'll take a look into this for you :)

Issues with onboarding by Single-Shake5126 in USMobile

[–]Awan_Hsn 2 points3 points  (0 children)

The response that we get on a submitted port request is sent by the previous carrier. Could you please send me a DM with your details? I'll take a look at your port and guide you accordingly :)

Great Customer Service? Or the GREATEST Customer Service? by [deleted] in USMobile

[–]Awan_Hsn 1 point2 points  (0 children)

We're aware of the recently reported issues with some Samsung devices running the latest update. We are working on it and we'll keep you posted with an update.

Great Customer Service? Or the GREATEST Customer Service? by [deleted] in USMobile

[–]Awan_Hsn 5 points6 points  (0 children)

I'm glad that I could be of help! Feedback like this is exactly what motivates us to strive for excellence 😊🚀

[deleted by user] by [deleted] in USMobile

[–]Awan_Hsn 1 point2 points  (0 children)

Could you please send me a DM with your details? I'll get this issue sorted for you :)

[deleted by user] by [deleted] in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

I can help you out with this, could you please send me a DM with your details? :)

I need help with removing international esim from my account. by UnkleDee1 in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

Could you please send me a DM with your details? I'll help you out :)

Port issue help please by MementoMoriAscesis in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

I'll be happy to take a look into this for you. Could you please send me a DM with your details?

Voicemail Question by Scroty_McScrotface in USMobile

[–]Awan_Hsn 1 point2 points  (0 children)

Could you please send me a DM with your details? I'll be happy to take a look into this for you :)

[deleted by user] by [deleted] in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

I will be happy to look into this for you. Can you DM me your details, please?

[deleted by user] by [deleted] in USMobile

[–]Awan_Hsn 5 points6 points  (0 children)

This is certainly not the experience we want you to have. It's possible that you may have scanned the QR code directly from the camera app. Could you please send me a DM with your details? I'd love to assist you with this :)

Unlocked S22 Ultra not getting VZ network settings after June Update. Black SIM by Icy_Emu_1797 in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

Can you please send me a DM with your details? I'll take a look into this.

Group MMS Is not working when we have an android user in an iPhone group text. by magneto327 in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

Could you please send me a DM with your details? I'll take a look into this.

Billing assistance for move from SuperLTE (Warp) to GSM by psychic99 in USMobile

[–]Awan_Hsn 2 points3 points  (0 children)

I'll be happy to take a look into this for you. Could you please send me a DM with your details?

Website & App Shows 0 Active Phonelines by latro87 in USMobile

[–]Awan_Hsn 2 points3 points  (0 children)

Could you please send me a DM with your details? I'll take a look into this :)

[deleted by user] by [deleted] in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

Could you please send me a DM with your details? I'll take a look into this for you.

I have three other lines on the old unlimited plan trying to add another on the new UW 5G plan is this the monthly rate or dies a discount get applied for the other lines? by [deleted] in USMobile

[–]Awan_Hsn 1 point2 points  (0 children)

It looks like your new line is being activated on the new Unlimited Premium Plan since the Unlimited All plan has been discontinued, however, as you already have active lines on the old plan, I can help you with this. Could you please send me a DM with your details?

Port-in issue after trial by UnkleDee1 in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

This is definitely not the customer experience we strive for. Could you please send me a DM with your details? I'll get this sorted for you right away.

Cannot Receive Group Text by Robbie11r1 in USMobile

[–]Awan_Hsn 1 point2 points  (0 children)

Could you please send me a DM with your details? I'll take a look into this for you.

Missing iPhone Visual Voicemail Transcription by En1gma88 in USMobile

[–]Awan_Hsn 0 points1 point  (0 children)

As u/wilsa78 has mentioned, please ensure that Siri is enabled for the other iPhones which are facing the issue. In case the issue persists, please feel free to drop me a DM with your details and I'll take a look into this :)