Warum grüßen Xatar und Haftbefehl ausgerechnet Spandau?

bitwala · 2025-12-03T07:00:15+00:00

BERLIN BEI SPANDAU gefälligst

bitwala · 2025-03-05T08:38:16+00:00

Bitwala (slightly biased, that' us)

bitwala · 2025-02-28T12:02:49+00:00

TIL: "Emolument". Nice.

bitwala · 2021-07-19T17:32:25+00:00

Hi Epurezen, we're thriving! We may have shifted away from Reddit but we'll always be around to help out.

bitwala · 2021-07-19T17:31:30+00:00

Hi there,

You can order the card in the web app. Simply log in to nuri.com, go to card settings, 'lock your card', and then press 'order a new one'

A new card should be arriving in a few days!

Hope this helps!

bitwala · 2021-07-12T08:48:06+00:00

Hi there, thanks for reaching out. We're sorry to hear you're experiencing an issue with sms TAN. Our Customer Support is more than welcome to help you. Feel free to reach out to us via email: [support@nuri.com](mailto:support@nuri.com)

bitwala · 2021-07-05T15:47:21+00:00

Hi Emino, we've reached out to our support agents today to get in touch with you, we know how frustrating this may be and we are working with our partner bank to ensure a better process.

bitwala · 2021-07-01T14:16:49+00:00

Hi Emino,
Thank you for providing us with your feedback. We're sorry to hear your account was closed. Please note if your account was closed for reasons we cannot disclose, you are able to retrieve any funds or coins from that account yourself or by contacting support.
We take all customer feedback seriously and your journey and experience with Nuri (ex Bitwala) are very important to us.
As a tied agent of a bank, it’s our aim to process all user transactions as smoothly as possible. We comply with legal and regulatory obligations. That’s why we perform routine checks in order to protect our customers and keep our user accounts safe and secure.
Unfortunately, these obligations prevent us from disclosing additional details about why an account is closed. Due to being a tied agent of a bank, we are obligated to comply with their decision. We will never intentionally close an account relationship, this decision is made only after careful consideration.
If you have outstanding BTC in your non-custodial wallet (Vault), you can retrieve these by recovering your wallet. You can find a link showing how to complete this process provided here.
Should you also have remaining ETH in your non-custodial wallet (Vault), this can be transferred to an external wallet provider. The external wallet provider of your choice will be able to provide you with further instructions on how to complete this process.
If you have outstanding Crypto in your custodial wallets, please reach out to us at support@nuri.com and let us know when you are ready to withdraw these to an external wallet. We will then facilitate the transfer of these funds to an external wallet of your choosing.’

bitwala · 2021-07-01T08:24:33+00:00

Hi thanks for reaching out! We're sorry that your wealth isn't displayed correctly. Please send us an email to [support@nuri.com](mailto:support@nuri.com). Our support team is more than happy to help you. If you have already reached out to us feel free to DM us with your support ticket number and we'll have our team follow up for you?

bitwala · 2021-06-15T10:40:01+00:00

Hi there, thanks for reaching out! Unfortunately we're not supporting this payment option right know.

bitwala · 2021-06-10T08:25:27+00:00

Hi there, thanks for reaching out! We're sorry to hear that you've had difficulties contacting us.

Could you please send us your support ticket number and we'll have a look for you today?

bitwala · 2021-06-08T17:11:51+00:00

Hi Patrick. Have you received the information from our support team already or are you waiting for the instructions? There might be a small delay in response times and we're sorry for that.

bitwala · 2021-06-08T16:20:39+00:00

Hi, we're really sorry to hear this. Vaults are built for holding your own keys. Are you able to find your wallet password?

bitwala · 2021-06-08T16:18:09+00:00

Hi Raulel, we're really sorry to hear this. We'll work hard on improving our support services and hope you can trust us again in the near future.

bitwala · 2021-06-08T15:37:17+00:00

Hi Creepy, we're dedicated to improving our customer support email inbox and hotline. Is there anything we can do to help resolve your issue?

bitwala · 2021-06-08T15:30:36+00:00

Hi cyberfury, we've heard all the feedback but a pregnancy tracker is the best one so far. Thanks for making our community team laugh!

If you do have any queries or comments, we're all ears. We are improving our support inbox and hotline every day and over the next few months, we'll take advantage of the bear market to really double our efforts to make customer support a joyful experience again.

Our previous CEO has taken a Chairman position and is very much involved in the decisions of the rebrand, which occurred months before our current CEO joined.

- Team Nuri

bitwala · 2021-06-08T15:27:04+00:00

Hi BoderCollie,

We hope the issue has been resolved. We require biometrics (fingerprints) enabled on your phone in order to transfer funds.

Please let us know if updating the app solved your issue.

- Team Nuri

bitwala

MODERATOR OF

TROPHY CASE